Clinic Support Specialist

OUTSIDE IN•Portland, OR

1d•Hybrid

About The Position

Outside In operates under a harm reduction-model and serves as a primary care home to a diverse population of clients including, but not limited to, those who are underserved, marginalized, low income, and experiencing homelessness. The Clinic Support Specialist is essential to our multi-disciplinary medical team, filling a variety of roles. This role also provides Call Center and appointment scheduling, provides patient intake and reception, conducts new patient registration including our “Onboarding” patient education, orientation process and insurance verification. They assist patients applying for and navigating the Oregon Health Plan insurance program. They provide outreach coordination for our mobile medical clinic and school based health center. Bilingual Spanish & English is preferred for this position. The Clinic Support Specialist will be located at the Downtown Main Clinic at 1132 SW 13th Ave, Portland OR, 97205 and be expected to cover shifts at our East Clinic in Gresham at 16144 E Burnside St, Portland, OR 97233. This position will be expected to cover shifts at both the Front Desk and Call Center including our late clinic, Tuesday and Wednesday 5:00 – 7:00 pm. This is a part time position with no benefits. Represented, Union membership is required.

Requirements

Ability to handle crises and multiple tasks in a setting with a high volume of patients.
Excellent communication skills.
Strong reception and administrative skills, with high accuracy and attention to detail.
Ability to work with people from diverse ethnic, cultural, gender, socioeconomic and sexual preference backgrounds.
Able to work both independently and as a member of a team.
Able to quickly adapt to new technology and software
Microsoft Office Suite (Word, Excel, Outlook)
Windows Server
Electronic Health Record systems (Epic)

Nice To Haves

Bilingual Spanish & English is preferred
Current Oregon driver’s license and clean driving record, preferred.
Medical office or medical terminology background preferred.
Call Center Experience

Responsibilities

Medical office coordination
Assist with training of front office, call center, and/or volunteers
Be an engaged team member of a Patient Centered Primary Care Medical Home care team
Oversee office equipment and medical records areas
Answer phone calls and assist with Call Center coverage, when needed
Coordinate with back clinic staff to ensure accurate scheduling of appointments
Patient/Customer service
Maintain an environment conducive to patient comfort and confidentiality
Oversee patient intake and reception for multiple clinic shifts
Assist new patients with registration process
Provide referrals for clients to various community agencies as needed
Verify insurance eligibility, benefits and copayments
Assist qualified patients with applying for health insurance benefits through the Oregon Health Plan
Accept cash, check, or credit card payments from clients, providing change, processing transactions and ensuring receipts balance
Assist with Mychart navigation
Medical Information Management
Promote accuracy and efficiency in front desk procedures and paperwork
Assist providers and MA’s with patient follow-up
Daily scanning, data entry and troubleshooting of patient paperwork using EMR
Participate in process improvement projects that pertain to role
Meet personal/team qualitative and quantitative targets
Outreach Coordination
Conduct health maintenance outreach calls
Provide intake, registration, scheduling and administrative tasks at our outreach sites including Clackamas Service Center and Milwaukee High School