Retina Clinic Supervisor - Full Benefits, M-F

Eye Care Partners•Richmond, VA

3d•Hybrid

About The Position

A Clinic Supervisor is a highly engaged leader that possesses a high level of acuity in business acumen and is focused on developing a patient-focused team that is goal-oriented. This role involves executing day-to-day operations, providing guidance, compiling operational reports, leading the office, enhancing processes, collaborating with management, and training employees to ensure a world-class patient experience. The supervisor acts as a liaison between employees and management, motivates the team, and ensures HIPAA compliance.

Requirements

Ability to interact with all levels of employees in a courteous, professional manner at all times.
Exhibit fair and compassionate leadership.
Desire to gain industry knowledge and training.
Demonstrates initiative in accomplishing practice goals.
Consistently creating a positive work environment by being team-oriented and patient-focused.
Reliable transportation that would allow employee to go to multiple work locations with minimal notice when applicable.
Commitment to work over 40 hours to meet the needs of the business.
Ability to work weekends when applicable.
Minimum Required: High school diploma or GED equivalent.
Minimum Required: Two years of healthcare management experience.
Proficient in Microsoft Excel, Word, PowerPoint, Outlook.

Nice To Haves

Current Certified Ophthalmic Assistant (COA) or Certified Ophthalmic Technician (COT) certification preferred.
Retinal experience strongly preferred.

Responsibilities

Execute day-to-day operations of the office by ensuring employee scheduling, weekly meetings, report generation, inventory assessment, supply ordering, employee training and other duties as assigned or needed within the office.
Provide guidance on optical equipment usage, proper medical chart handling, insurance, and billing, frame and contact lens selection, policies and procedures, and computer software.
Compile operational reports to gain a strong insight into the business and how to direct the team on what needs to be done to fix focus areas.
Lead the office by guiding them to success through focused support and coaching.
Enhance processes and workflow by taking initiative to build action plans to increase the efficiency and profitability of the office.
Collaborate with Clinic Manager and HR on employee relations and recruitment needs.
Collaborate with other Clinic Supervisors and Managers to develop creative approaches to areas of improvement.
Actively engage in constructive conversations with employees to help address improvement areas and formulate follow-up actions.
Actively train employees on how to provide a world-class patient experience.
Act as the liaison between employees and the Clinic Manager and Corporate.
Motivate employees by remaining positive and communicating any changes or news in a supportive and constructive way.
Ensure the office and employees are always compliant with HIPAA.
Other duties as assigned.