Clinic Supervisor for Dermatology in NW Portland

The Oregon Clinic•Portland, OR

2d•Onsite

About The Position

Join The Oregon Clinic as a full-time Clinic Supervisor in our thriving Dermatology Clinic located in the Northwest Portland Pearl District. Work alongside a collaborative team of patient-focused colleagues and physicians. The clinic is dedicated to providing the highest value care tailored to patient needs, with a mission of delivering world-class care with kindness and empathy. This role involves ensuring a consistent, efficient, and easy experience for patients and stakeholders, contributing to the delivery of high-value care. The supervisor will use excellent customer service and communication skills to perform primary duties, acting as a working supervisor and providing leadership, continuous improvement, and serving as a liaison between patients, staff, and physicians.

Requirements

Minimum of an associate degree is required.
Minimum of five (5) years of medical office experience is required.
Prior Electronic Medical Record (EMR) experience is required.
Demonstrated experience with and proficiency in Microsoft Windows systems and applications.
Ability to navigate complex systems and effectively communicate recommendations, workflows, and action plans to team members, leadership, and physicians as needed.
Demonstrates strong servant leadership skills with a collaborative, team-oriented approach.
Demonstrated ability to initiate, work independently, and effectively multitask.
Strong understanding of patient access workflows (scheduling, triage, referral management, insurance verification).
Excellent attendance, time management, and work ethic.
Positive attitude and desire to be a team player.
Ability to communicate professionally and effectively with patients, physicians, and other team members.
A commitment to patient-focused care, privacy, and safety.

Nice To Haves

Healthcare supervisory and/or specialty care Dermatology experience is a strong plus!
Epic experience is preferred!
Prior experience in patient scheduling, referrals, authorizations, or clinical operations is strongly preferred.
Experience in healthcare revenue cycle processes is preferred.

Responsibilities

Acts as a working supervisor, providing superior leadership and excellent communication skills while demonstrating professional examples for staff to follow.
Ensures the successful operations of the department, using continuous improvement efforts and ensuring standard operating procedures are documented, current, and well communicated to staff.
Functions as the primary liaison between patients, clinic staff, and physicians to provide excellent patient care.
Supervises and coordinates the activities of registration, scheduling, and medical records.
Builds strong department accountability and works with the Manager/Director to create a nimble, safe, and respectful environment.
Models desired behavior.
Serves as primary contact at the location for resolving issues relating to facilities and grounds, patient concerns, patient confidentiality and release records, safety, security, and emergency preparedness.
Spends much of their time performing general clinic duties associated with their specialty and also supervises the staff they supervise.
Other duties as assigned.