Clinic Supervisor (Department of Dermatology)

Johns Hopkins University•Washington, DC

1d•$21 - $37•Onsite

About The Position

We are seeking a Clinic Supervisor who will coordinate the daily clinical operation of the Dermatology clinic at Sibley. Supervise and assist the staff. Lead and ensure smooth functioning of clinical operations and independently resolve any scheduling issues, customer service complaints, and interdepartmental coordination problems, whenever necessary. Coordinate activities and provide clinical/administrative support for a multi-faceted clinical and cosmetic office to ensure a smoothly functioning office and good patient relations. Help coordinate meetings and administrative issues. Interact with patients, patients’ family members, referring physicians, and third-party carriers with regard to patient-related issues. Implement and improve processes that expedite the patient-centered care model.

Requirements

High School Diploma or graduation equivalent
Four years related experience, including previous lead or supervisory experience
Additional education may substitute for required experience to the extent permitted by the JHU equivalency formula.

Nice To Haves

Clinical experience preferred

Responsibilities

Assures smooth and efficient patient flow and clinical operation in partnership with the health care team.
Coordinates a multi-faceted cosmetic and clinical office.
Assists patients, referring physicians, and third-party carriers to resolve patient-related issues.
Serves as a resource to clinic staff by mentoring, training, and leading day-to-day operations.
Organizes staff meetings.
Takes the lead in improving clinical operations in collaboration with the Medical Director, and/or Assistant Administrator/Administrator.
Researches and prepares specialized reports and budgets.
Schedules patients.
Relays information to patients regarding preparation for laboratory tests and examinations.
Maintains familiarity with various types of medical insurance to explain these plans.
Obtains pre-certifications as required by patients' health care insurers or managed care providers.
Troubleshoots and uses judgment in resolving problems as they arise.
Ensures that completed patient visits, procedures, and medications are pre-authorized.
Analyzes clinic-operating practices and makes suggestions for creating new systems and revising established procedures.
Informs patients of costs of care being provided, and guides them to appropriate resources for further information, guidance, or assistance.
Monitors front desk financials such as time-of-service collections and registration issues that prevent a clean claim from being submitted.
Supervises the maintenance of physician, resident, and fellow templates in the patient scheduling system.
Resolves scheduling conflicts, monitors clinic utilization, and maintains clinic patient flow.
Intervenes as necessary on issues relating to patient complaints, health care providers’ concerns, and operational issues; takes measures to correct situations or ensures appropriate personnel are involved.
Assists staff directly in answering the phones, patient registration, and other clinic operations.
Prepares and maintains clinic statistics and reports using databases or spreadsheet software; develops reports to track referral/consult patterns, data regarding physician’s availability, appointment waiting periods and un-kept appointments.
Promotes service excellence to ensure patient, staff and physician satisfaction as outlined in the Service Excellence Standards reference guide.
Performs other duties as required.