Clinic Supervisor

Mathiesen Memorial Health Clinic•Jamestown, CA

16h•Hybrid

About The Position

Under the direction of the Clinic Operations Manager, the Clinic Supervisor oversees the day-to-day operations of assigned outpatient clinic sites, ensuring efficient operations, exceptional customer service, regulatory compliance, and high-quality patient care. The Clinic Supervisor provides leadership and supervision to front and back-office staff and serves as a role model consistent with the Mission, Vision, and Values of Mathiesen Memorial Health Clinic.

Requirements

High School Diploma or GED required.
Three (3) to five (5) years of healthcare operations or medical clinic experience required.
Minimum two (2) years of supervisory or leadership experience required.
Knowledge of medical terminology, healthcare operations, and clinical workflows.
Knowledge of HIPAA, OSHA, HRSA, IHS, and applicable healthcare regulations.
Excellent interpersonal, communication, conflict resolution, and customer service skills.
Strong organizational, administrative, and time management abilities.
Ability to analyze problems, exercise sound judgment, and implement effective solutions.
Ability to establish and maintain effective working relationships with patients, staff, providers, and community partners.
Ability to adapt to changing priorities and organizational needs while maintaining a high standard of professionalism.

Nice To Haves

Experience working in an FQHC, Tribal Health Program, Rural Health Clinic, or Indian Health Service facility preferred.

Responsibilities

Adheres to the Mission, Vision, Values, and Code of Conduct of MMHC and serves as a positive role model.
Oversees and supervises the daily operations of assigned outpatient clinic sites.
Coordinates and supervises the work of front and back-office staff to ensure efficient clinic operations and quality patient care.
Participates in the recruitment, interviewing, onboarding, training, coaching, and retention of clinic staff.
Develops and implements operational strategies to support organizational goals and improve clinic performance.
Collaborates with the MMHC leadership team to develop and implement policies, procedures, and workflow improvements.
Monitors clinic productivity, patient access, patient flow, quality measures, and operational performance indicators.
Develops staff schedules and reviews and approves timecards, leave requests, and staffing adjustments.
Works closely with Human Resources to conduct employee performance evaluations and provides ongoing coaching, mentoring, and professional development opportunities.
Addresses employee performance concerns and workplace conflicts in collaboration with Human Resources and the Clinic Administrator.
Ensures staff maintain confidentiality of patient information and comply with HIPAA, IHS, HRSA, Tribal, state, and federal regulations.
Responds to patient concerns and complaints professionally and assists in achieving timely resolutions.
Collaborates with the Clinic Operations Manager and leadership team to develop, review, and revise clinic policies and procedures.
Supports quality improvement activities, audits, accreditation efforts, and regulatory site visits.
Assists in developing and delivering staff training related to clinic operations, policies, procedures, compliance requirements, and IHS regulations.
Attends required meetings, training, committees, and workgroups.
Performs other duties as assigned to support MMHC operations.
Performs various administrative duties as needed to meet the needs of MMHC.