Clinic Supervisor

Axis Community Health • Livermore, CA

5d • Onsite

About The Position

Axis Community Health, a nonprofit established in 1972, provides comprehensive healthcare services to over 15,000 individuals across all age groups in the Tri-Valley area. The mission of Axis Community Health is to provide quality, affordable, accessible and compassionate health care services that promote the well-being of all members of the community. Our mission is rooted in delivering high-quality patient care, encompassing primary healthcare, mental health support, and dental services. We are committed to ensuring access to essential healthcare services for every member of our community, irrespective of financial status, living situation, or insurance coverage. The role of a Clinic Supervisor manages the daily activities of the corresponding medical clinic or pod including providing leadership and supervision of the Medical Assistants. Ensures clinic flow is established by serving as a liaison and resource point between provider needs and clinical resources. Takes initiative and exercises independent judgment, decision-making and problem solving based on company policies and state or federal regulations.

Requirements

• Bachelor's degree in related field, or a combination of related education and experience.
• Minimum five (5) years of experience as a Medical Assistant or LVN in a primary care healthcare setting; previous supervisory or lead experience preferred.
• Current valid certification as a Medical Assistant or LVN and CPR/ACLS certification.
• Knowledge of government and reimbursement regulations and requirements, specifically as it relates to Medi-Cal, Medicare, and Covered California insurances.
• Managerial experience and expertise with strong leadership, planning, organizing, delegating and supervisory skills.
• Ability to organize, prioritize and efficiently carry out duties and assignments with little direct supervision.
• Ability to interact effectively and professionally with people of all backgrounds and maintain effective relationships with staff, patients, public and external agencies.
• Must be able to act calmly and effectively in a fast-paced environment.
• Ability to research and prepare reports or other correspondence as required.
• Strong analytical, employee relations, and excellent interpersonal skills.
• Excellent writing, business communication, editing, and proofreading skills.
• Ability to interact effectively and in a supportive manner with persons of all backgrounds.
• Proactive, self-motivated and able to work independently as well as on a team with the ability to exercise sound independent judgment.
• Ability to maintain a high level of confidentiality and a professional demeanor and must positively represent the organization at all times.
• Ability to establish and maintain positive and professional working relationships.
• Must be able to adjust priorities quickly as circumstances dictate.
• Must be able to be at work regularly and on time.
• Must be a dynamic self-starter with demonstrated ability to work independently or in a group setting.
• A can-do attitude, with attention to detail.
• Ability to type a minimum of 35 WPM with minimal errors.
• Must have good computer skills using Microsoft Office and the ability to use Axis departmental systems.
• Must be able to use office equipment (i.e. copier, fax, etc.).

Nice To Haves

• Bilingual English/Spanish preferred.

Responsibilities

• Oversee the operations of the corresponding clinic or pod and direct the provision of patient services to include ensuring optimal patient flow and the provision of high-quality services.
• Acts as the secondary operations point of contact and liaison for the Stanford Family Medicine Residency Program, ensuring seamless daily operations and efficient program coordination.
• Ensuring that compliance is maintained with all policies and procedures regarding patient health information.
• Leadership – Develop strong teamwork to meet department and patient needs. Lead staff to accomplish all job objectives; inspire confidence and motivation; clearly define and communicate expectations and maintain personal effectiveness under pressure.
• Supervise Medical Assistants, to include hiring, training, evaluating, and conducting disciplinary and other personnel actions.
• Ensure that Medical Assistants provide services to patients that are within their scope and in accordance with company, state and federal regulations that govern their position.
• Ensure that excellent customer service is being provided to patients.
• Monitors patient service feedback and contributes to the process of resolving complaints and de-escalations while supporting a positive image of Axis inside and outside the organization.
• Ensure direct reports are completely trained and up to date on any workflow and policy changes.
• Support and address provider requests in a timely manner, escalating as needed to upper management.
• Follow and maintain the provisions and guidelines of the various insurance policies, as it relates to the clinic, patients and other related third parties.
• Ensure that services are provided appropriately to the patient's needs and in full compliance with established medical protocols and legal and programmatic requirements.
• Maintain and order clinic supplies, including immunizations under VFC/VFA program.
• Assist site manager with audits.
• Develop weekly schedule for Medical Assistants and ensure coverage for scheduled time off.
• Conduct weekly huddles with Medical Assistants and promote a team-oriented environment.
• Assist in the development and implementation of policies and procedures, goals, appropriate to the clinical area.
• Maintain pleasant, safe, and professional working and treatment environment in the clinic.
• Mitigate and/or resolve any potential risks, hazards, and nuisances.
• Provide back-up assistance for other Clinic Site Manager and staff as needed.
• Participate in staff meetings, and attend other meetings and training events as assigned.
• May be required to perform other related duties, responsibilities, and special projects as assigned.

Benefits

• Employer paid health, dental, and vision benefits to the employee.
• Option to participate in a 403(B) retirement plan with employer matching contribution.
• Partial educational reimbursement.
• 12 paid holidays.
• Accrued paid time off with each pay period.
• Employee discount programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level