Clinic Supervisor for Pulmonary East
About The Position
Join us at The Oregon Clinic as a full-time Clinic Supervisor. Work alongside a collaborative team of patient-focused colleagues and physicians in our thriving Pulmonary East Clinic located in NE Portland. Each patient receives the highest value care tailored to their needs. Every person at TOC makes a difference in our mission of delivering world-class care with kindness and empathy. As a member of our team, you have the opportunity to make a valuable impact within the local community and our ecosystem of care. By providing patients and internal and external stakeholders with a consistent, efficient, and easy experience, you’ll help ensure that patients at The Oregon Clinic Center for Gastroenterology South Clinic receive the highest value care tailored to their needs.
Requirements
- Minimum of two (2) years of Electronic Medical Record (EMR) EPIC experience is required.
- Previous multi-phone line experience in a healthcare setting required.
- Minimum 2 years previous experience with patient access workflows (scheduling, triage, referral management, insurance verification).
- Previous experience overseeing large team member schedules and task assignments required
- Excellent attendance, time management, and work ethic.
- Positive attitude and desire to be a team player.
- Ability to communicate professionally and effectively with patients, physicians, and other team members.
- A commitment to patient-focused care, privacy, and safety.
Nice To Haves
- Minimum of two (2) years of previous medical leadership/supervisor experience is strongly preferred.
- Prior experience with supply/inventory management preferred.
- Demonstrated ability to initiate, work independently, and effectively multitask.
Responsibilities
- Acts as a working supervisor, providing superior leadership and excellent communication skills while demonstrating professional standards for staff to exemplify.
- Ensures the successful operations of the department, using continuous improvement efforts and ensuring standard operating procedures are documented, current, and well communicated to staff.
- Coordinates day-to-day front office functions, ensuring staff meet performance standards for call handling, scheduling accuracy, registration quality, orders follow-thru and patient satisfaction.
- Identifies training needs, conducts regular coaching sessions, and provides opportunities for ongoing learning and skill-building.
- Partners with the Manager/Director to review and enhance workflows, develop and update standard operating procedures, and ensure consistency across the team.
- Monitors performance metrics, attendance, and productivity, ensuring team members are meeting departmental goals and expectations.
- Acts as the primary point of contact for escalated patient issues, staff concerns, and interdepartmental coordination.
- Ensures patient confidentiality, accurate documentation, and adherence to organizational policies and procedures.
- Performing additional administrative and support tasks as assigned.
Benefits
- Employee is 100% covered Medical, Dental, Vision, and Prescription Insurance
- Generous 401(k) plan and Flexible Spending Account options
- Paid Time Off plus 8 paid holidays annually
- Robust wellness program and employee assistance services
- 70% of Tri-Met transit pass covered
- Employee discounts and optional benefits like Pet Insurance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
