Clinic Supervisor for Pulmonary East

The Oregon Clinic•Portland, OR

2d•Onsite

About The Position

Join us at The Oregon Clinic as a full-time Clinic Supervisor. Work alongside a collaborative team of patient-focused colleagues and physicians in our thriving Pulmonary East Clinic located in NE Portland. Each patient receives the highest value care tailored to their needs. Every person at TOC makes a difference in our mission of delivering world-class care with kindness and empathy. As a member of our team, you have the opportunity to make a valuable impact within the local community and our ecosystem of care. By providing patients and internal and external stakeholders with a consistent, efficient, and easy experience, you’ll help ensure that patients at The Oregon Clinic Center for Gastroenterology South Clinic receive the highest value care tailored to their needs. Using excellent customer service and communications skills, your primary duties in this role include:

Requirements

Minimum of two (2) years of Electronic Medical Record (EMR) EPIC experience is required.
Previous multi-phone line experience in a healthcare setting required.
Minimum 2 years previous experience with patient access workflows (scheduling, triage, referral management, insurance verification).
Demonstrated ability to initiate, work independently, and effectively multitask.
Previous experience overseeing large team member schedules and task assignments required
Excellent attendance, time management, and work ethic.
Positive attitude and desire to be a team player.
Ability to communicate professionally and effectively with patients, physicians, and other team members.
A commitment to patient-focused care, privacy, and safety.

Nice To Haves

Minimum of two (2) years of previous medical leadership/supervisor experience is strongly preferred.
Prior experience with supply/inventory management preferred.

Responsibilities

Acts as a working supervisor, providing superior leadership and excellent communication skills while demonstrating professional standards for staff to exemplify.
Ensures the successful operations of the department, using continuous improvement efforts and ensuring standard operating procedures are documented, current, and well communicated to staff.
Coordinates day-to-day front office functions, ensuring staff meet performance standards for call handling, scheduling accuracy, registration quality, orders follow-thru and patient satisfaction.
Identifies training needs, conducts regular coaching sessions, and provides opportunities for ongoing learning and skill-building.
Partners with the Manager/Director to review and enhance workflows, develop and update standard operating procedures, and ensure consistency across the team.
Monitors performance metrics, attendance, and productivity, ensuring team members are meeting departmental goals and expectations.
Acts as the primary point of contact for escalated patient issues, staff concerns, and interdepartmental coordination.
Ensures patient confidentiality, accurate documentation, and adherence to organizational policies and procedures.
Performing additional administrative and support tasks as assigned.