Clinic Supervisor RN- Pediatric Surgical Specialties/ Neurosciences

Advocate Health and Hospitals Corporation • Park Ridge, IL

3d • Onsite

About The Position

This position leads Medical Assistants and RN's in support of pediatric specialty outpatient clinics. People leadership and clinic experience preferred. The Clinic Supervisor RN will provide support in the delivery of quality clinical care, working closely with the healthcare team and physician to assure triage, telephone assessments, home therapies and patient visits are consistent with established guidelines. They will take a lead role in assisting the clinical team to meet/exceed CI goals, assist physicians and associates in managing patient registries, and ensure monthly office inspection checklists and other required audits are conducted in a timely manner. The role also involves ensuring AMG standing operating procedures are followed, overseeing approved site research activities, and demonstrating independent problem-solving and critical decision-making. The supervisor will hold clinical staff accountable to AMG rooming standards and ensure the timely management of EMR tasks, overdue orders, test result follow-up, and other patient follow-up. They will demonstrate appropriate action and take a lead role in emergency situations, assure timely response to emergency calls, and identify, evaluate, and resolve potential safety problems, including equipment maintenance issues. Additionally, the supervisor will collaborate with the manager/director and physician leadership to maintain a patient-centered environment, monitor data, and develop improvement plans to meet patient satisfaction targets. They will also be responsible for conveying a professional image, practicing Service Recovery, fostering a pleasant and professional environment, ensuring adequate clinical staffing, and evaluating service levels and operational procedures. In Human Resources, the supervisor will collaborate with the practice manager on HR functions, provide leadership to motivate associates, conduct regular staff meetings and daily huddles, document meetings, conduct performance reviews, demonstrate effective time management, problem-solving, collaboration, and conflict resolution skills, provide ongoing performance feedback, orient and train new associates, and assure all associates maintain certification and required continuing education units. The role also supports initiatives that enhance practice growth, promotes same day access, maintains an effective process for inventory control and medication supply utilization, and works to achieve revenue and cost targets. Finally, the supervisor will assist in creating and maintaining an operationally efficient and physician/provider friendly work environment, provide support to onboarding new physicians/providers, round with physicians/providers daily, solicit feedback, engage physicians/providers in improving processes, and assist with patient care and safety issues.

Requirements

• Graduate from accredited school of nursing
• 5+ years of nursing experience
• Current RN Licensure in State of Illinois
• Current CPR certification
• Ability to work varying shifts any day of the week to meet needs of the site.
• Ability to work under stressful conditions and difficult situations.
• Ability to perform lifting/transfer activities relating to patient as needed, ability to stoop/bend.
• Able to respond quickly to patient needs and work at a fast pace.
• Ability to assist in the evacuation of patients in the event of fire or other disaster.
• This position will recognize needs and behaviors of a variety of patient age groups; i.e. understand child growth and development, normal pattern of adolescent behavior and look for normal signs of aging.
• Ability to travel to Advocate locations.

Nice To Haves

• BSN preferred
• Leadership experience preferred
• Pediatric clinic experience preferred
• Knowledge of OSHA, FMLA, ADA, DOT regulations, CDC guidelines, Workman’s Comp Laws if applicable

Responsibilities

• Provides support in the delivery of quality clinical care.
• Works closely with healthcare team and physician to assure triage, telephone assessments, home therapies and patient visits are consistent with established guidelines and followed by the healthcare team.
• Takes a lead role in assisting the clinical team to meet/exceed CI goals.
• Assists physicians and associates in managing patient registries.
• Ensures monthly office inspection checklist and other required audits are conducted in a timely manner.
• Ensures AMG standing operating procedures are followed.
• Oversees approved site research activities.
• Demonstrates independent problem solving, critical decision making, and knows when to obtain additional resources when required.
• Holds clinical staff accountable to AMG rooming standards.
• Ensures the timely management of EMR tasks, overdue orders, test result follow-up and other patient follow-up.
• Demonstrates appropriate action and takes a lead role in emergency situations.
• Assures timely response to emergency calls by staff.
• Identifies, evaluates, and resolves potential safety problems; including equipment maintenance issues.
• Ensures staff adherence to timely and accurate documentation of all patient care services by monitoring staff compliance within all AMG wide systems, and all regulatory standards to ensure standards are met and followed.
• Supports a safe environment for patients and associates through effective monitoring of staff compliance to established standards of care, policies and procedures and HIPAA compliance.
• Ensures associates are up-to-date with all safety training and certifications.
• Acts as a role model and champion for Culture of Safety.
• Works with the manager to resolve patient safety events in the reporting system.
• Promotes and educates staff on the reporting system to report all events and near miss events.
• Works with the manager to complete ACAs and RCAs when indicated.
• Utilizes information to implement process changes and staff education.
• Leads site clinical integration activities.
• Collaborates with the manager/director and physician leadership to maintain an environment that is patient centered as evidenced by the availability of open access; including but not limited to the following: same day appointments, future appointments made, referrals made within the group, adherence to test result reporting guidelines, positive patient comments, and meeting/exceeding Key Result Area (KRA) goals.
• Monitors data on a monthly basis, reviews with clinical staff, and physicians and jointly develops improvement plans in concert with the site leadership to meet/exceed established patient satisfaction targets.
• Holds self and others accountable to adherence to AMG Service Standards, Behaviors of Excellence, AIDET and MVP.
• Participates and promotes activities to evaluate and improve processes that will contribute to patient satisfaction.
• Conducts frequent assessments of patient flow.
• Takes appropriate steps to reduce wait times and to keep patients informed of delays.
• Responsible for conveying a professional image in compliance with AMG clothing and grooming standards, and wears AMG provided identification tags at all time.
• Follows through and takes ownership of patient complaints, and practices Service Recovery where identified.
• Fosters a pleasant and professional environment, in person and over the phone, utilizing prescribed scripting and telephone standards.
• Ensures adequate clinical staffing at all times by developing schedules, assignments and modifying as necessary.
• Assists in coordinating managed care issues and nursing updates.
• Evaluates service levels and operational procedures such as wait-times, message management and appointment availability.
• Engages staff in resolution of identified issues.
• Actively rounds on patients, associates and physicians and ensures that the team has the necessary resources and tools to be successful.
• Actively participates and/or leads team huddles.
• Collaborates with the practice manager on Human Resource functions related to associates to ensure continued quality, development and retention reflecting the Advocate Experience of creating the best place for associates to work and achieve associate satisfaction scores consistent with AMG goals and standards.
• In day-to-day activities, provides leadership to create an environment where the associates are motivated to do their best, are routinely recognized for good work and achieves goals for associate satisfaction.
• Conducts regular staff meetings and daily huddles with associates.
• Documents meetings using Stoplight Report.
• Conducts performance reviews on time.
• Demonstrates effective time management, problem-solving, collaboration and conflict resolution skills.
• Consistently ensures manager is fully informed of key events or issues that impact practice operations.
• Provides ongoing performance feedback to associates through coaching and mentoring.
• Orients and provides training to new associates.
• Documents orientation, training and required competencies to ensure that associates are proficient in job requirements.
• Seeks opportunities to further educate and develop the associates and enhance own leadership skills.
• Assures all associates maintain certification and all required continuing education units (CEUs).
• Supports initiatives that enhance practice growth as well as retention of existing patients under the direction of the manager and in collaboration with physician leadership.
• Participates in activities which foster practice growth.
• Promotes same day access and is engaged in volume visit targets.
• Maintains an effective process for inventory control and medication supply utilization.
• Proactively manages staff schedules to minimize use of overtime, temporary staff, and registry.
• Works in collaboration with practice site manager to achieve revenue and cost targets.
• Maximizes team efficiency by utilizing all team members.
• Assists in the creation and maintenance of an operationally efficient and physician/provider friendly work environment.
• Provides support to the onboarding of new physicians/providers.
• Rounds with physicians/providers daily to review staff issues and to address and resolve operational/clinical concerns.
• Solicits feedback regarding staff performance.
• Engages physicians/providers in improving processes, workflow and EMR related concerns.
• Assists physicians/providers on issues related to patient care and safety.
• Reviews physician/providers satisfaction results and collaborates with manager/director to execute improvement plans.
• Fulfills additional job-related duties based on operational needs as directed by the manager and/or the director.
• Actively participates in meetings, committees and projects.
• Keeps abreast of current clinical standards via literature, educational events and internal and external resources and networking.
• Participates in activities to enhance professional growth.
• Maintains licensure and completes required CEUs.
• Performs other duties as assigned.
• Performs clinical duties as determined by the needs of the practice site(s) or as assigned by his/her manager.

Benefits

• 401(k) company contributions: 3% of your eligible annual salary
• 401(k) employer match: dollar for dollar up to 3%
• Opportunity for yearly merit increases within the salary range
• Education Assistance
• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree