Director, Clinic Operations Management, Pediatric Specialties

Inova • Fairfax, VA

9d • Onsite

About The Position

We are looking for dedicated Director, Clinic Management, Pediatrics Specialties in the Fairfax and Ashburn areas to work in children’s specialties including Inova Children's Hematology/Oncology, Inova Children's Pulmonology, Inova Children’s Gastroenterology, Inova Children’s Neurology and Inova Children’s Orthopedics & Sports Medicine. Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.

Requirements

• 3 years healthcare management experience
• 5 years of experience in healthcare operations in an ambulatory or hospital setting
• Bachelor’s degree in relevant field (or 4 years of experience in lieu of degree)

Nice To Haves

• Previous Pediatric Specialists of Virginia (PSV) work experience

Responsibilities

• Plans, organizes, directs and supervises the activities of all assigned physician outpatient practices including patient scheduling, registration, medical records, financial controls, staffing, facility management and reporting/communication of operational and financial outcomes to staff, physicians and Inova Health System management.
• Maintains effective and responsive relationships with physicians, patients, their families and other providers.
• Takes ownership of physician outpatient practice operations including budgeting, productivity management for clinical staff/physicians/non-clinical staff, non-salary expense control, cash control and identification of capital needs for the operation.
• Actively seeks out opportunities to share and receive best practice/process improvement initiatives with peers inside and outside of Inova Health System.
• Takes ownership of the completeness and accuracy of all front-end Revenue Cycle functions including registration, referral/authorizations, collection at the time of service, etc.
• Effectively builds ad-hoc and permanent teams to initiate change and influence future improvements.
• Ensures that accurate and complete records of patient visits are maintained and that equipment is safe and in proper working order.
• Establishes, monitors, and manages standards for Patient Access to optimize throughput (i.e. telephone, new and established patient appointments, and waiting room wait times).
• Promotes improvement through positive interactions with physicians and may conduct/participate in training personnel, students, and other staff.
• Demonstrates effective communication skills and discretion in the resolution of conflict among healthcare team members, patients, and families.
• Ensures that site-specific policies and procedures are in place to safeguard cash, checks, charges, or other currency.
• Oversees Physician Outpatient Practice to ensure it is performing effectively, which may include but is not limited to, preparing and implementing business strategy to achieve the organization’s goals, ensuring legal compliance, communicating and collaborating with stakeholders, managing employment decisions and contributions of supporting team members, and managing departmental budget and fiscal success.

Benefits

• medical, dental and vision coverage
• robust team member wellness program
• Inova matches the first 5% of eligible contributions – starting on your first day.
• up to $5,250 per year in education assistance
• up to $10,000 for student loans
• 25 mental health coaching or therapy sessions, per person, per year, at no cost.
• paid time off
• paid parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Director