Clinic Supervisor - Lab

Nebraska Methodist Hospital•Omaha, NE

5h•Onsite

About The Position

Responsible for the day-to-day operations of assigned outpatient clinics and physician practices. Provides leadership and oversight to clinical and administrative staff, ensuring efficient operations, exceptional patient experiences, regulatory compliance, and achievement of organizational goals. Partners with providers, department leaders, and support teams to optimize workflows, improve quality outcomes, and support employee engagement.

Requirements

High School diploma, GED or equivalent combination of education and experience.
Minimum 3 years previous healthcare experience required.
Phlebotomy Technician (PBT) or eligibility through American Society for Clinical Pathology (ASCP) or equivalent credentialing body required.
Knowledge of healthcare operations, regulatory requirements, and ambulatory care workflows.
Strong leadership, coaching, and employee development skills.
Excellent communication, interpersonal, and conflict-resolution abilities.
Ability to analyze data, identify trends, and implement process improvements.
Strong organizational and time management skills.
Proficiency with electronic health records (EHRs), scheduling systems, and Microsoft Office applications.
Ability to manage multiple priorities in a fast-paced healthcare environment.

Nice To Haves

1 year supervisory experience preferred.

Responsibilities

Supervise staff and daily clinic operations to ensure efficient patient flow, timely access to care, and excellent customer service.
Monitor clinic performance metrics and implement process improvements to enhance operational effectiveness.
Coordinate staffing schedules to ensure adequate coverage and productivity.
Support implementation of organizational initiatives, policies, and procedures.
Assist with onboarding, training, coaching, and performance evaluations.
Assist in resolving patient complaints.
Monitor clinic productivity, staffing utilization, and operational expenses.
Serve as a liaison between providers, clinic staff, and organizational leadership.
Promote a patient-centered culture focused on service excellence and quality care.
Performs job duties of a phlebotomist.