Clinic Staff Coordinator - Cardiology

UT Southwestern Medical Center • Dallas, TX

6d • Onsite

About The Position

Works under general supervision to provide operational support and working supervision of clinic staff services in a patient care setting. Ensures adherence to clinic policies, procedures, ethical standards, and professional conduct. Maintains and promotes a culture of professionalism and guides staff in following the clinic’s ethical code and standards of conduct.

Requirements

• High School Diploma or equivalent or Bachelor's Degree in related field
• 2 years of experience at the level of CSA II or equivalent performing in a patient care front office or back office environment (in areas such as admitting, insurance verification, billing, and scheduling) with High School Diploma or equivalent.
• Six (6) months experience performing in a patient care front office or back office environment (in areas such as admitting, insurance verification, billing, and scheduling) with Bachelor's Degree.

Responsibilities

• Maintains high level of customer service to all internal and external customers.
• Functions as patient "service recovery" expert as needed.
• Oversees performance of tasks within function of clinic (patient phone calls, check-in, check-out, billing activities, scheduling, etc.).
• Provides working supervision to Clinic Staff Assistants (CSA staff) to ensure appropriate guidelines are followed.
• Functions as preceptor to ensure CSA staff receive orientation to work tasks.
• Creates and/or maintains templates for CSA staff functions as needed.
• Provides regular feedback and training to CSA staff regarding performance.
• Gives feedback to Clinic Staff Supervisor for performance reviews of CSA staff.
• Ensures adherence to policies and procedures; works with Clinic Staff Supervisor by assisting in recommendations and/or implementation of changes as necessary to maintain efficient clinic.
• Monitors "bump" list, handling of appointment cancellations, and overbooking approvals.
• May assist in coordinating scheduling services with affiliates (Parkland, Childrens, etc).
• May coordinate surgical block time and availability.
• Orders, stocks, and maintains variety of supplies, including office supplies and forms.
• Ensures integrity and availability of patient information by staff; maintains patient confidentiality in accordance with university and department policy.
• Performs CSA staff duties as necessary.
• Functions as liaison with other departments, offices, and divisions regarding clerical clinic functions as needed.
• Participates in phone audits as necessary.
• Assists Clinic Staff Supervisor with preparation of monthly quality assurance documents as required.
• Gathers data for analysis and reporting.
• Performs other duties as assigned.

Benefits

• PPO medical plan, available day one at no cost for full-time employee-only coverage
• 100%25 coverage for preventive healthcare-no copay
• Paid Time Off, available day one
• Retirement Programs through the Teacher Retirement System of Texas (TRS)
• Paid Parental Leave Benefit
• Wellness programs
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF) Qualified Employer

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED