Clinic Services Specialist - IRL

UIOWA•Iowa City, IA

6h•Onsite

About The Position

University of Iowa Health Care - Iowa River Landing is seeking a 100% Clinic Services Specialist. This position is responsible for scheduling patient appointments and visits in multiple outpatient clinics following the guidelines set forth by IRL and Patient Appointment Center (PAC). Participates in daily phone coverage for several departments utilizing the resources available to maintain the Ambulatory Care Services “Standards of Excellence”. Upholds IRL and the Patient Appointment Center best practices and is accountable for performing these tasks. Serves as mentor, role model, and service excellence ambassador for staff, co-workers, patients and visitors. May perform other duties as assigned. Responsible for scheduling patient appointments and visits in multiple outpatient clinics using the EPIC system. Assists with problem solving of scheduling issues. Follows the scheduling policies to facilitate all patient appointments. Attends scheduling staff meetings. Provides scheduling coverage in staff absence. Provides back up for outpatient scheduling departments performing scheduling maintenance functions as deemed necessary. Coordinate’s provider schedules (Master schedules, daily templates and clinic closures) for clinics as assigned. May perform other duties as assigned. Notifies the Patient Appointment Center and the scheduling department’s frontline supervisors of scheduling issues. Serves as an intermediary between patients, frontline staff and nursing personnel concerning scheduling concerns and medical needs. Negotiates appointments with patients and other departments. Negotiates schedule changes with providers and communicates changes with staff/supervisors. Explains the scheduling policies to other schedulers as needed through written and oral communications. Collaborates with peers and co-workers to enhance the delivery of health care. Provides feedback to management on means to achieve goals and resolve service issues. Attends scheduling staff meetings. Collaborates with peers and co-workers to enhance the delivery of health care. Contributes ideas and seeks ways to improve assigned processes. Provides feedback to management on means to achieve goals and resolve service issues. May provide training and functional supervision for check-in/check-out services and students/temporary staff. May analyze, monitor and report financial data, information and reports.

Requirements

A Bachelor’s degree or an equivalent combination of education and experience
Typically (6 months – 1 year) administrative experience
Proficiency in computer spreadsheet and database applications
Excellent written and verbal communication skills

Nice To Haves

Experience with hospital operations and/or Ambulatory Clinic operations
Experience with the Epic system
Experience scheduling in an outpatient clinic setting
Knowledge of University of Iowa Health Care policies, procedures, and regulations

Responsibilities

Scheduling patient appointments and visits in multiple outpatient clinics using the EPIC system.
Assisting with problem-solving of scheduling issues.
Following scheduling policies to facilitate all patient appointments.
Attending scheduling staff meetings.
Providing scheduling coverage in staff absence.
Providing back up for outpatient scheduling departments performing scheduling maintenance functions.
Coordinating provider schedules (Master schedules, daily templates and clinic closures) for clinics as assigned.
Notifying the Patient Appointment Center and scheduling department's frontline supervisors of scheduling issues.
Serving as an intermediary between patients, frontline staff, and nursing personnel concerning scheduling concerns and medical needs.
Negotiating appointments with patients and other departments.
Negotiating schedule changes with providers and communicating changes with staff/supervisors.
Explaining scheduling policies to other schedulers as needed through written and oral communications.
Collaborating with peers and co-workers to enhance the delivery of health care.
Providing feedback to management on means to achieve goals and resolve service issues.
Contributing ideas and seeking ways to improve assigned processes.
Providing training and functional supervision for check-in/check-out services and students/temporary staff.
Analyzing, monitoring, and reporting financial data, information, and reports.