Clinic Service Representative - Urology

Henry Ford Health•Jackson, MI

7d•Onsite

About The Position

Under general supervision, standard operating procedures for all patient registration activities including patient reception, face-to-face check-in and checkout, preregistration, insurance verification, cash collections, chart reconciliation and patient discharge. Actively contributes to an organizational culture committed to the highest degree of service excellence standards to all customer groups. Actively collaborates with populations of diverse backgrounds and ages. Dependable and punctual. Strong organizational skills and ability to multi-task.

Requirements

High School Diploma or equivalent.
Ability to perform calculations and complete forms.
Basic computer skills, including navigating software and email.
Strong interpersonal skills for effective communication with patients, staff, and visitors.
Ability to multi-task and work in a fast-paced environment with frequent interruptions.
Demonstrated ability to work with detailed information.
Requires interpersonal skills to deal effectively both over the telephone and in person with patients, visitors, medical staff, and other clinic and/or hospital personnel.
Ability to perform a variety of tasks in a timely manner to meet clinic staff and patient needs.
Ability to discuss with patients their general financial responsibilities and connect the patient with the Customer Service Center at the Corporate Business Office.
Ability to work successfully in a fast-paced environment with frequent interruptions.
Ability to work within a team setting and be supportive of team members.
Successful completion of yearly competencies.
Basic computer skills (i.e., knowledgeable opening software/email, navigate on keyboard, logging in and out of computer).
Ability to work effectively with populations of diverse backgrounds and ages.
Dependable and punctual.
Strong organizational skills and ability to multi-task.

Nice To Haves

WHS experience preferred
front desk experience preferred
strong communication skills
organized
willing to travel
Epic experience a plus
Familiarity with a clinic environment.
Experience working with diverse populations and age groups.

Responsibilities

Greet and check in patients, ensuring a welcoming and efficient experience.
Verify insurance and discuss general financial responsibilities with patients.
Handle cash collections and connect patients with the Customer Service Center as needed.
Reconcile patient charts and manage discharge processes accurately.
Work collaboratively in a fast-paced environment, supporting both patients and clinic staff.