Patient Service Representative - Urology Clinic

Mercy • Saint Louis, MO

19h • Onsite

About The Position

The Patient Services Representative plays a crucial role in ensuring the smooth operation of the clinic practice by managing patient interactions, administrative tasks, and providing exceptional customer service. This position requires a high level of professionalism, communication skills, and the ability to handle a variety of responsibilities efficiently.

Requirements

• High school diploma or equivalent
• Customer service experience preferred
• Knowledge of medical terminology, insurance, and billing processes
• Clear and professional verbal and written communication skills
• Basic computer skills, including accurate data entry
• Strong customer service skills with a patient‑focused approach
• High attention to detail and accuracy
• Ability to maintain confidentiality and comply with privacy policies
• Adaptable, professional, and able to work well under pressure
• Effective problem‑solving and issue resolution skills

Responsibilities

• Greet and register patients; verify identity and manage check‑in/check‑out
• Answer phones and perform clerical tasks including Epic charting, scanning, faxing, and document handling
• Schedule appointments, procedures, and testing; provide timely estimates and Good Faith Estimates
• Monitor provider schedules, communicate delays, and coordinate with staff to ensure efficient clinic flow
• Maintain accurate registration, EHRs, and assigned work queues
• Handle patient concerns professionally and escalate as needed
• Manage daily cash drawer, accounts receivable tasks, and payment plans
• Support EPIC updates, departmental initiatives, and clinic communications
• Maintain a safe, clean reception area and adhere to safety, privacy, and infection control policies
• Perform other duties as assigned

Benefits

• Comprehensive Health Coverage Medical, dental, and vision through United Healthcare
• Generous Paid Time Off Up to 34 days annually , including vacation, holidays, personal time, and short-term illness
• Paid Parental Leave
• 401(k) with Employer Match
• Tuition Reimbursement Up to $2,000 annually for continuing education after 12 months
• Dependent Care FSA Contribution $100 per month for eligible participants
• Paid Volunteer Time
• Free Parking
• Career Growth Opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED