Clinic Sales & Operations Manager

RELIVE Health North Wales•North Wales, PA

22h•Onsite

About The Position

We are seeking a hands-on sales professional who can also lead daily clinic operations. Your primary focus will be personally handling prospective-patient inquiries, discussing services and pricing, following up on provider-recommended treatment plans, and supporting membership enrollment and patient retention. You will also oversee staff accountability, scheduling, and the daily patient experience. This is a numbers-driven, performance-accountable position. The Operations Manager will be responsible for meeting established sales, conversion, membership, retention, follow-up, revenue and operational targets. Quotas and performance expectations must be consistently met. Applicants should be comfortable having their individual and clinic results measured, reviewed and managed through clearly defined KPIs. This is also an active community-outreach position. The Operations Manager must be comfortable leaving the clinic to visit medical offices, wellness businesses and potential community partners; developing professional referral relationships; attending and coordinating local events; and conducting direct outreach to generate awareness, appointments and new business. Prior experience personally conducting consultations, handling pricing concerns, generating new business and achieving measurable sales goals is required. Relive-specific service education and operating training will be provided. Applicants should bring an established foundation in consultative sales, relationship-building and business development.

Requirements

Demonstrated personal experience in consultative sales involving services, treatment packages, or memberships
Experience discussing pricing, addressing concerns, following up, and helping customers make informed purchasing decisions
Ability to explain your individual sales goals, results, and contribution to business performance
Demonstrated ability and willingness to work toward quotas, KPIs and measurable performance targets
Willingness to conduct in-person outreach, visit medical and community partners, attend events and actively generate new business
Experience supervising or coaching staff and coordinating daily operations
Strong communication, organization, problem-solving, relationship-building and customer-service skills
Comfortable using CRM systems, scheduling platforms, and performance reports
Willingness to personally conduct consultations and follow-up while leading a small team
Dependable onsite availability at our North Wales clinic

Nice To Haves

Experience in a med spa, wellness studio, medical weight-loss clinic, cosmetic surgery practice, dental treatment coordination, or membership-based fitness business
Experience improving conversion, recurring revenue, retention, or location performance
Experience with community outreach, professional referral development, partnerships or local events
Familiarity with healthcare privacy requirements and working alongside licensed clinical providers
Experience with staffing, inventory, budgeting, or expense management
Healthcare or wellness experience is preferred
Relevant consultative-sales and team-leadership experience in similar service businesses

Responsibilities

Respond promptly to new inquiries and guide prospective patients through scheduling and next steps
Conduct nonclinical consultations to understand patient interests and explain available services, pricing, and memberships
Help patients understand the costs and logistics of provider-recommended treatment plans
Address questions and pricing concerns professionally, without pressure or unsupported medical claims
Maintain consistent phone, text, and email follow-up with prospective and existing patients
Keep accurate CRM records, follow-up tasks, and appointment updates
Support membership enrollment, rebooking, and long-term patient relationships
Meet established sales, conversion, membership, retention and follow-up targets
Develop relationships with nearby medical offices, fitness businesses, wellness professionals and community organizations
Conduct regular in-person outreach to introduce Relive Health and develop compliant referral opportunities
Plan, attend and support community events, health fairs, business networking events and local partnerships
Track outreach activity, referral sources, resulting appointments and revenue
Identify performance gaps and implement timely corrective action plans
Work toward agreed sales and service goals while respecting patient choice and clinical recommendations
Coordinate with clinical providers, front-desk staff, and marketing partners to deliver a smooth patient experience
Oversee daily clinic operations, scheduling, patient flow, and service standards
Coach staff on communication, follow-up, accountability, and patient service
Coordinate staffing and provider schedules to support reliable coverage
Monitor inventory, purchasing, and controllable operating expenses
Resolve nonclinical patient concerns and escalate clinical questions to the appropriate provider
Maintain accurate records and follow established privacy, safety, and operating procedures
Review performance with ownership and implement practical improvements