Clinic Receptionist

Glacial Ridge Hospital District•Glenwood, MN

21h•Hybrid

About The Position

Be the Friendly First Connection for Our Patients At Glenwood Medical Center, clinic receptionists are more than schedulers—they’re a vital part of each patient’s care experience. In this role, you’ll welcome patients, schedule appointments, and support our providers and clinic team behind the scenes. We take pride in our caring culture, where every role matters and every team member is valued.

Requirements

Proven experience maintaining good working relationships with other staff.
Ability to use an EMR for patient documentation.
Ability to read and communicate effectively.
Strong written and verbal skills.
Basic computer knowledge.
Decision-making and problem-solving.
Team building.
Must adhere to HIPAA confidentiality standards.
Must adhere to the Keys to Heartfelt Care.
Must be able to perform the physical requirements of the position.

Nice To Haves

Medical Administration Specialist or comparable degree is preferable or equivalent work experience.

Responsibilities

Provide everyone with an exceptional experience at each interaction – including greeting, smiling, tone of voice, and facial expressions.
Schedule appointments, as well as coordinate multiple appointments using scheduling protocol.
Check patients in, review, and update patient information (name, address, phone number, insurance information, etc.). Including using Eligibility Software.
Set up new patient accounts.
Communicate with peers.
Answer and direct incoming phone calls and messages.
Use the paging system as necessary.
Direct patient questions and concerns including bills and insurance to appropriate GRHS personnel.
Accept and record payments for patient bills.
Balance cash at the end of the day.
Check satellite clinic bags.
Assist hospital receptionist and outreach scheduler.
Maintain a clean desk and general office space.