Clinic Receptionist

RIVERSIDE SAN BERNARDINO COUNTY INDIAN HEALTH INC•Temecula, CA

11h•$21 - $0•Onsite

About The Position

The Clinic Receptionist role carries out front desk and administrative tasks in relation to the day-to-day management of the Medical Department. This role involves greeting patients with medical appointments, scheduling patients’ appointments, tests, and procedures, and answering all patient questions. The receptionist will also answer all incoming calls in a timely manner and direct the caller to the appropriate destination while providing clear and professional communication. The position requires a willingness to work closely with patients, providers, nursing, call center representatives, and other staff of the health care team. The role also requires the ability to work a variable schedule to meet client and Program needs and to work with the Indian community, being sensitive to the Indian culture and its needs.

Requirements

High School diploma or equivalent.
Must be willing to be trained in using Electronic Health Record System such as: scheduling, patient registration, patient monitoring, and data entry.
Customer Service experience.
Must have clear and effective written and oral communication skills, empathetic phone etiquette.
Must be able to problem solve and manage difficult cases appropriately and in a professional manner.
Must have or willing to obtain CPR Certification which meets the guidelines of the American Heart Association or Red Cross (Can be obtained prior to orientation).
CPR (BLS Provider) certification through the American Heart Association (AHA) or the American Red Cross. Certification may be obtained prior to orientation.
Maintain strict confidentiality, security andείου safety of health records and information provided at all times
Functions as a member of the Quality Improvement team
Must possess the ability to communicate clearly and effectively with patients, providers, nursing, RN/Site Manager and other department staff.
Attitude reflects professionalism and respect for other’s rights and responsibilities.
Must be able to work with the Indian Community, and be Sensitive to the Indian culture and its needs.

Nice To Haves

Medical reception or patient scheduling experience preferred.
Experience with Electronic Health Record System Preferred.

Responsibilities

Manage the Medical Department’s incoming calls and address accordingly
Manage front desk duties; greet patients, provide appropriate forms, patient workflow coordination (lab, radiology, etc.); empanelment of Primary Care Provider; schedule future/follow up appointments
Notify team of patient late arrivals or notify patient of provider delays
Tasks are assigned by medical team within the medical receptionist’s scope
Manage and schedule in-person appointments and/or patient post visit appointment needs per set guidelines
Assist with handling patient records for medical team and HIM: faxing, printing, copies, shredding, emailing, and Release of Information (ROI) requests.
Facilitate coordination of external facilities inquiries for patients and medical team
Respond to calls, emails and patient portal inquiries from internal and external sources
Manage and contact patients to give pertinent information about upcoming appointments, schedule changes and cancelations, and confirming appointments scheduled
Communicate scheduling matters with other staff and departments
At times, attend to call center scheduling calls
If applicable, Clinic Receptionist role will also include Patient Registration duties (this may vary per clinic site)
Ensure HIPAA compliance with managing of patient information and health record
Escalate issues to supervisor for resolution, as deemed necessary.
Attend required in-services and meetings
Perform all other duties and tasks as assigned