Receptionist Clinic

Mercyhealth Wisconsin and Illinois•Roscoe, IL

2d•$17 - $25•Onsite

About The Position

The Receptionist Clinic is responsible for providing clerical support, managing patient scheduling and registration within the Epic system, and ensuring a positive visitor experience. This role involves handling incoming calls, welcoming visitors, managing mail, ordering supplies, and maintaining office equipment. A key part of the role includes managing patient check-in processes, verifying and updating patient demographics and insurance information, collecting necessary documents, and processing co-payments and other patient obligations. The receptionist also assists patients with MyChart signup and activation, responds to MyChart messages, and ensures patient privacy and confidentiality. Daily tasks include prepping for upcoming appointments, reviewing work queues for registration errors, utilizing Epic waitlists, and updating no-shows and cancellations. The position requires some independent judgment within standard practices and procedures.

Requirements

High School diploma or equivalent preferred
Previous medical reception or reception experience preferred.
Basic knowledge of keyboard skills and medical terminology preferred.
Good interpersonal and written communication skills.
Basic knowledge of Epic preferred.

Nice To Haves

Understands and demonstrates Critical Moments of Service techniques and standards
Ensures reception and lobby areas are well maintained and clean
May be required to work flexible hours and overtime during peak hours.
Preforms all other duties as assigned.
May be responsible for working in alternate locations

Responsibilities

Answers incoming telephone calls, determines purpose of callers, and forwards calls to appropriate personnel.
Routes Epic Messages to nursing and provider as appropriate.
Retrieves messages from voice mail and forwards to appropriate personnel.
Answers questions about organization, physicians, and available services, providing callers with address, directions, and other information as appropriate.
Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel.
Monitors visitor access and issues passes when required.
Receives, sorts, and routes mail, and maintains and routes publications.
Orders, receives, and maintains office supplies.
Maintains fax machines, assists users, sends faxes, and retrieves and routes incoming faxes.
Creates and prints fax cover sheets, memos, correspondence, reports, and other documents when necessary.
Performs other clerical duties as needed.
Schedules patient appointments.
Responsible for EMR Electronic Medical Records registration check-in processes in Epic.
Loads, verifies and updates patient demographics.
Scans, loads and verifies insurance coverage.
Collects signed HIPAA and Consent for Treatment documents, updates the interactive face sheet and sends documents to Medical Records for scanning.
Reviews all Alerts in Epic and refers patient to a PFC when necessary.
Collects co-payments and other self-pay obligations when required and post in Epic when registering patient.
Provides patient with an estimated self-pay obligation when appropriate.
Performs cashiering functions online payment posting within Epic.
Processes payments and deposits by adhering to the systems Cash Handling Policy.
Completes daily closing report and balances their individual cash drawer at the end of each day.
Performs petty cash count in and out daily and records appropriately.
Assist patients with MyChart signup and activation.
Replies to MyChart messages in a timely manner, closing messages when complete.
Safeguards patient privacy and confidentiality per MHS policies.
Preps Routes daily for upcoming appointments for frontline registration.
Reviews daily work queues and corrects identified patient registration errors.
Utilizes Epic waitlists based on provider preference.
Reviews and updates no-shows and cancellations for the day.