Clinic Receptionist - Neurology - FTE 1.0

Grande Ronde Hospital•La Grande, OR

1d•Onsite

About The Position

The Clinic Receptionist supports front office business operations by interacting with patients both in person and over the phone. Responsibilities include: scheduling appointments, patient registration, insurance verification, collecting patient copays, and handling check-in and check-out processes. The Clinic Receptionist is also responsible for maintaining accurate patient records, handling various administrative tasks, and facilitating communication between patients, healthcare providers, and clinic staff through multiple channels, such as multi-line phones, Electronic Health Record (EHR) messaging, secure text messaging, email, and instant messaging. This role requires a high level of organization, attention to detail, and the ability to manage a variety of administrative duties in a fast-paced healthcare environment.

Requirements

High school diploma or GED – required
Previous experience in a receptionist or customer service role, preferably in a healthcare setting
Certified Medical Administrative Assistant (CMAA) through NHA – required
12 months’ medical front office experience or equivalent – required
Ability to communicate clearly and professionally with patients, healthcare providers, and staff, both in person and via phone, email, or messaging systems.
Understanding of HIPAA regulations and the ability to maintain patient confidentiality at all times, both in patient records and in conversation.
Strong focus on providing excellent customer service, with the ability to manage multiple responsibilities at once, such as answering phones, greeting patients, scheduling appointments, and processing payments.
Proficient in using office software (Microsoft Office, scheduling software) and Electronic Health Record (EHR) systems (such as Epic)
Ability to identify issues, such as scheduling conflicts or insurance verification problems, and take the initiative to find solutions efficiently.

Responsibilities

Greet patients upon arrival, verify and update patient demographics during check-in, and ensure completion of necessary registration forms.
Schedule patient appointments, ensuring appropriate time for procedures, and manage schedule changes in the EHR.
Answer phone calls, take accurate messages, and manage various electronic communications (EHR, text, email, instant messaging).
Verify insurance benefits and eligibility at scheduling and check-in, seeking assistance with unfamiliar plans as needed.
Ensure all scheduled patients are checked-in, checked-out, provided an after-visit summary and scheduled for follow-up as appropriate.
Collect patient payments, including co-pays, deductibles, co-insurance, and non-covered services.
Maintain accurate patient information in the EHR, using correct grammar, spelling, and punctuation following Epic Registration Standards; adhering to confidentiality and privacy guidelines, such as HIPAA, when handling patient information.
Provide General Administrative Support: Assisting with filing, organizing paperwork, faxing, and other clerical tasks as needed.
Open and close the clinic according to established procedures
Apply new knowledge to improve performance.

Benefits

Health Insurance
Vision Insurance
Dental Insurance
Flexible Spending Account (FSA and Health Savings Account (HSA) Options
401K Plan with Roth Options
401K 3% employer match and a 2% base non-elective employer contribution
Eligibility for company-paid benefits such as life insurance and long-term disability, subject to applicable waiting periods
Option to elect Supplemental employee, spouse, and child life insurance
Paid Time Off (PTO)
Access to the Employee Assistance Program
Discounts: available for meals in the cafeteria and over-the-counter pharmacy items
Exercise/Fitness Facility: access to the Rehab Therapy Fitness Center for the employee and dependents