Clinic Receptionist

United Community Health Center•Sahuarita, AZ

About The Position

The Clinic Receptionist serves as the clinic’s gatekeeper and helps ensure smooth patient flow by collecting and accurately recording clinic and administrative information. The role provides front-desk and patient registration support, handles patient service transactions, and performs administrative and financial tasks. It may also include medical-records support, coverage at other UCHC clinic front desks, and assistance with training new staff or student externs.

Requirements

High school graduate or GED.
Ability to communicate effectively in English, verbally and in writing, with patients and co-workers.

Responsibilities

Greet and assist patients with clinic and registration procedures.
Answer telephones and schedule appointments.
Update patient financial and demographic information in the computer and verify insurance coverage.
Handle patient service transactions.
Collect co-payments and payments for services; implement, monitor, and assist patients with credit, collection, and Discount Plan policies.
Prepare deposits and follow internal cash-control procedures.
Initiate and complete a superbill for each patient, when assigned.
Complete, capture, and enter required data in computer systems and manual logs daily.
Balance superbills and cash against daily computer reports, when assigned.
Apply knowledge of Discount Plan, AHCCCS, and third-party policies and procedures; troubleshoot patient issues with third parties and act as a patient advocate when needed.
Compile and maintain daily, monthly, and ad hoc reports as requested by a supervisor or Operations Manager.
Operate basic office equipment, perform minor maintenance and troubleshooting, and report malfunctions to the administrative office or supervisor.
Monitor office-supply inventory and coordinate reordering.
Prepare, file, retrieve, and maintain medical records when medical-records personnel are absent or need assistance.
Complete medical-records release authorization forms, monitor outgoing requests, and respond to internal and external requests for medical records.
Attend staff meetings and mandatory in-service training, and participate in voluntary training and meetings as appropriate.
Travel to and cover front desks at other UCHC clinics as needed.
Assist with orientation and training of new staff and student externs as appropriate.
Participate in relevant interdisciplinary task forces and work groups.
Participate in and comply with Quality Improvement initiatives and ongoing continuous-improvement efforts.
Perform other duties as assigned.