Copy of CLINIC RECEPTIONIST-Part Time

Pershing General Hospital • Lovelock, NV

16d • Onsite

About The Position

The Clinic Receptionist is responsible for managing the front desk operations of the rural health clinic. This role involves greeting patients, handling administrative tasks, coordinating patient care, and ensuring effective communication between patients and medical staff.

Requirements

• Knowledge of medical terminology and basic healthcare procedures.
• Knowledge of HIPAA regulations and confidentiality practices.
• Knowledge of office management systems and procedures.
• Ability to communicate effectively verbally and in written form with patients and other hospital and clinic staff.
• Ability to organize time and multitask in a fast-paced environment.
• Ability to greet and interact with patients and visitors in a friendly and professional manner.
• Ability to handle sensitive information with discretion.
• Ability to work collaboratively with a diverse team and maintain effective working relationships.
• Ability to manage time efficiently and prioritize tasks in a busy environment.
• High school diploma or equivalent (required).
• Ability to sit for extended periods while working at a computer or desk, and occasionally stand and walk to interact with patients and staff.
• Manual dexterity is essential for frequent use of hands and fingers to operate office equipment, handle documents, and type efficiently.
• Adequate vision is necessary to read and input data accurately on a computer screen.
• Good hearing ability is required to answer phones, understand verbal instructions, and communicate effectively.
• Ability to occasionally lift and carry office supplies and materials, typically weighing up to 20 pounds.
• Mobility to move within the clinic, performing tasks that may require reaching, bending, and stooping.
• Strong verbal and written communication skills to interact clearly and professionally with patients, staff, and visitors.
• Excellent attention to detail is crucial for accurately handling patient information and performing administrative tasks.
• Strong organizational skills to manage multiple tasks and prioritize effectively in a busy environment.
• Ability to quickly assess situations, identify problems, and develop solutions is essential.
• Capacity to handle patient concerns and complaints effectively and diplomatically.
• Emotional resilience is needed to remain calm and composed under pressure, especially during busy periods or in emergencies.
• Patience and empathy are vital when dealing with anxious or distressed patients.

Nice To Haves

• Fluency in Spanish (preferred).

Responsibilities

• Efficiently and warmly handles patient check-ins and check-outs.
• Collects, verifies, and accurately enters patient information, including personal details, medical history, and insurance information.
• Answers incoming calls, schedules appointments, responds to inquiries, and directs calls to appropriate staff.
• Processes payments and issues receipts for service and may manage billing inquiries.
• Provides patients with necessary information about clinic services, procedures, and policies.
• Recognizes and appropriately responds to medical emergencies, ensuring quick communication with medical personnel and other hospital staff.
• Maintains patient confidentiality and adheres to HIPAA regulations.
• Participates in department and facility-wide quality assurance and process improvement initiatives.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED