Clinic Receptionist

TULSA SPCA•Tulsa, OK

2d•Onsite

About The Position

Under direct supervision of the Clinic Manager, the employee in this position has the primary responsibility of assisting customers in the clinic and on the phones. Other responsibilities include clerical duties, patient check-in/check-out, and data entry. Tulsa SPCA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Requirements

Must be 18 years or older
Excellent oral and written communication skills required
Must be self-motivated, time-management and organizational skills required
Ability to work under pressure
Must be flexible and be able to work varied schedule
Must be able to handle both dogs and cats.
Must be able to lift 50lbs to waist-height and physically restrain dogs weighing up to 100lbs.
Inside and outside in all types of weather conditions. Work requires physical work involving: standing, bending, stooping, kneeling, crawling, reaching, pulling, pushing, walking, running. Desk work involving: finger dexterity, full vision, and hearing capabilities.
Will be working with and exposed to wet and/or humid conditions, loud noise levels, animal bodily fluids, and waste, chemicals, and fumes, may be exposed to animal bites and scratches.

Nice To Haves

One year of experience in customer service-related field preferred.
General knowledge of animal welfare helpful.
Computer experience – Windows-based – preferred.

Responsibilities

Greet and assist all incoming clinic clients in a courteous and helpful manner.
Answer phone calls, which may involve answering questions, screening, and scheduling appointments.
Schedule and confirm appointments through Clinic HQ
Answer all incoming mail, email, and phone calls. All voicemails returned within a timely manner.
Process credit card payments and prepare daily deposits.
Maintain the clinic spay/neuter schedule by confirming or declining patient appointments.
Check-in/Check-out patients, including taking payments, providing invoices, discharge instructions, etc. Enter all information into Clinic HQ, such as charges, new client information, or any updates to a previous client's account.
Perform any routine front office duties that are required throughout the day, including delivering messages, restocking of forms/merchandise/office supplies, etc, refiling medical charts.
Maintain a clean, organized work area. Responsible areas include front lobby and reception desk.
Update and organize charts for shelter animals. Updating medical record in Shelterluv and organizing the paper chart.
Review and update inventory of all supplies at the reception desk. This includes but not limited to prevention medication, files, pens, paper etc.
Other duties as assigned.