Clinic Receptionist

Prime Occupational Medicine•Broussard, LA

2d•Hybrid

About The Position

PRIME Occupational Medicine's mission is to provide employers worldwide with the best tools to optimize the efficiency necessary to maximize improvement in each worker's health and safety. The objectives of this role are to serve clients by greeting and assisting them, scheduling appointments, and maintaining records and accounts. This role welcomes clients and visitors in person or on the telephone, and answers or refers inquiries. The position requires providing quality customer service, checking patients in and out, and ensuring all information and billing is complete and accurate in a pleasant manner.

Requirements

2+ years of experience at a healthcare facility in a medical receptionist or medical assistant role (essential).
Working knowledge of medical terminology, HIPAA regulations, and medical coding (highly advantageous).
Knowledge of Systoc.
Communication skills to converse clearly over the telephone and in person.
Innovative thinker with strong conceptual and problem-solving skills.
Meticulous attention to detail with the ability to multitask.
Strong organizational, administrative, and planning skills.
Self-motivated.
Ability to work under pressure and react effectively to emergency situations.
Ability to use discretion while working with sensitive information.
Excellent documentation, communication, and IT skills.
Passionate about healthcare excellence.

Responsibilities

Greet and attend to clients in person and over the phone.
Professionally assist providers, staff, visitors, and clients.
Check in and or check out of clients.
Maintain clinic inventory such as checking supplies, scheduling equipment, and maintenance repairs.
Ensure that stock levels are adequate and orders are made timely.
Answer all phone calls and emails in a professional and courteous manner.
Perform all duties within HIPAA, OSHA and PRIME's policies, procedures and regulations.
Mailing, shipping, sorting and distributing mail.
Assist clients and patients with completing necessary forms and documentation.
Maintaining and entering electronic medical records and files.
Maintain confidentiality of all providers, staff, and client information.
Schedule appointments between providers and clients.
Liaise between staff with discretion and professionalism.
Adhere to policy and procedures during all activities.
Assist with admissions, check in or checkout and treatment of clients as per agreed protocols.
Communicate medical results and/or issues to clients under clinical supervision.
Process and complete accurate records of the client visit within accordance to the set timeframe.
Ensure all necessary paperwork is entered correctly during the check in process.
Ensure all completed paperwork, required testing was completed upon the patient's departure.
Scan, fax and or email results to clients and attachments.
Follow all DOT and MRO protocols to ensure PRIME is in compliance.
May be required to travel and work at different PRIME locations.
Must have reliable transportation.
May be required to work overtime and or holidays.
Other duties as assigned.