FMG Clinic Receptionist/Office Assistant

Franklin County Memorial Hospital

2d•Onsite

About The Position

Franklin County Memorial Hospital has an immediate opening for a full-time front Office Medical Receptionist/Office Assistant for Family Medical Group Clinic. The ideal candidate is friendly, organized, and able to multitask in a fast-paced healthcare environment. This position serves as the first point of contact for patients and plays a key role in ensuring smooth daily operations.

Requirements

High school diploma or equivalent required
1+ year of medical office or customer service experience required
Familiarity with EHR systems strongly preferred
Strong communication and interpersonal skills
Ability to multitask and work efficiently under pressure
Basic knowledge of medical terminology preferred
Proficiency with Microsoft Office and general computer systems
Excellent customer service
Attention to detail
Organizational skills
Time management
Professional phone etiquette
Team-oriented mindset

Nice To Haves

Familiarity with EHR systems strongly preferred
Basic knowledge of medical terminology preferred

Responsibilities

Greet and check in patients in a courteous and professional manner
Review and update patient information and verify insurance benefits
Answer multi-line phone system and direct calls appropriately
Schedule, confirm, and reschedule appointments
Verify insurance information and collect co-pays
Maintain accurate patient records in the electronic health record (EHR) system
Process referrals and authorizations as needed
Scan, file, and manage medical documentation
Communicate effectively with providers and clinical staff
Ensure patient confidentiality in compliance with HIPAA regulations
Must be able to work and relate in a professional, non-defensive manner with peers, physicians, administration, and patients