Clinic/Practice Assistant, Internal Medicine

Mass General Brigham•Salem, MA

4d•$18 - $25•Onsite

About The Position

Mass General Brigham Medical Group Northern Massachusetts, Inc. is seeking a full-time, 40-hour Clinic/Practice Assistant to work onsite at their Primary Care/Internal Medicine practice located at 400 Highland Avenue in Salem, MA. The practice provides outstanding primary care and preventative health care to adult patients, focusing on relationship-building, empathy, and compassionate patient care. The team prides itself on getting to know patients to ensure exceptional, personalized care in a comfortable, friendly atmosphere. The hours of operation are Monday through Friday from 8:00 am to 5:00 pm, with staggered 8.5-hour shifts. While prior healthcare admin experience is a plus, the role primarily seeks someone with strong customer service skills and a positive, team-oriented attitude. The Clinic/Practice Assistant performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations under general supervision, including basic clerical work and repetitive, routine tasks. Administrative duties include patient scheduling, check-in, and check-out.

Requirements

High School Diploma or Equivalent required
office experience 2-3 years required
Epic experience strongly preferred

Nice To Haves

Certified Medical Administrative Assistant [CMAA] preferred
prior healthcare admin experience is a plus

Responsibilities

Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
Make patient appointments and maintain appointment records.
Greet and assist patients.
Answer telephones, assist callers with routine inquiries, and schedule appointments.
File materials in patient folders, and print appointment schedules.
Process patient billing forms and scan documents to patient medical record/LMR.
Call for patient medical records and laboratory test results.
Open and distribute unit mail or faxes.
Type forms, records, schedules, memos, etc., as directed.
May be required to accept co-payments.
Handles, screens and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results.
Acts as "Super User" for scheduling, registration and billing systems.
Provides assistance and training to others in these areas.
May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at more advanced competency level.