Clinic/Practice Assistant, Internal Medicine

Mass General Brigham•Wellesley, MA

2d•Onsite

About The Position

Mass General Brigham is a not-for-profit healthcare system that relies on a wide range of professionals to advance its mission of patient care, research, teaching, and community service. This full-time, 40-hour Clinic/Practice Assistant II position is located at an adult internal medicine practice in Wellesley, MA, which provides primary care services including physical examinations, routine health screenings, and preventative care for patients aged 18+. The practice focuses on identifying and controlling health risk factors, diagnosing and treating acute and chronic illnesses, and promoting overall well-being. The Clinic/Practice Assistant plays an integral role in the practice's operations, providing administrative support to ensure high-quality patient experiences.

Requirements

High School Diploma or Equivalent required
2-3 years of office experience required
Certified Medical Administrative Assistant [CMAA] - Various Issuers preferred

Responsibilities

Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
Make patient appointments and maintain appointment records.
Greet and assist patients.
Answer telephones, assist callers with routine inquiries, and schedule appointments.
File materials in patient folders, and print appointment schedules.
Process patient billing forms and scan documents to patient medical record/LMR.
Call for patient medical records and laboratory test results.
Open and distribute mail or faxes.
Type forms, records, schedules, memos, etc., as directed.
May be required to accept co-payments.
Handles, screens and/or takes messages related to prior authorizations, referrals, and verify registrations for accuracy.
May monitor patients in waiting room and responds to any needs for information.
Assists in patient flow processes.