Clinic/Practice Assistant, Internal Medicine

Mass General Brigham•Dover, NH

5d•$18 - $25•Onsite

About The Position

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Our practice is located in a state-of-the-art facility at 10 Members Way, Suite 500 in Dover, NH 03820. As an Internal Medicine office, we provide outstanding primary care and preventative health care to adult patients. We are seeking a highly organized and customer-focused team member to join our fast-paced, high-volume practice, operating Monday through Friday from 9:00 AM to 5:30 PM. This role is part of a collaborative 13-person front-end team responsible for managing a large volume of incoming calls, patient intakes, and insurance authorizations. The ideal candidate thrives in a busy environment, demonstrates strong customer service skills, communicates effectively, and remains calm under pressure. A team-oriented mindset, resilience, and the ability to maintain professionalism in a high-demand setting are essential for success in this role. Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations under general supervision. Performs basic clerical work and tasks that are repetitive and routine. Administrative duties related to patient visits including scheduling, check-in, check-out duties. Actual job duties may vary by Department.

Requirements

High School Diploma or Equivalent required
office experience 2-3 years required
Strong computer skills

Nice To Haves

Certified Medical Administrative Assistant [CMAA] preferred
Experience working in customer service or in a healthcare setting preferred
Demonstrated knowledge of medical terminology preferred.

Responsibilities

Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
Make patient appointments and maintain appointment records.
Greet and assist patients.
Answer telephones, assist callers with routine inquiries, and schedule appointments.
File materials in patient folders, and print appointment schedules.
Process patient billing forms and scan documents to patient medical record/LMR.
Call for patient medical records and laboratory test results.
Open and distribute unit mail or faxes.
Type forms, records, schedules, memos, etc., as directed.
May be required to accept co-payments.
Handles, screens and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results.
Acts as "Super User" for scheduling, registration and billing systems.
Provides assistance and training to others in these areas.
May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at more advanced competency level.
During the patient's visit, the focus is check-in, which includes greeting patients, answering all of their questions, collecting co-payments, and assisting with any pre-visit paperwork/forms.
At the conclusion of the visit, during check-out, Patient Service Representatives are tasked with the completion of forms and scheduling follow-up appointments, tests, and/or procedures.
Other duties include fielding all incoming telephone calls and transferring appropriately, performing referral/diagnostic/lab orders processing duties, monitoring patient flow and waiting room activity, and providing general support to practice leadership, clinicians, and peers.