Clinic/Practice Assistant, Multispecialty

Mass General Brigham•Newburyport, MA

2d•Onsite

About The Position

Our Newburyport location at 260 Merrimack Street is easy to access and conveniently situated just minutes off I‑95 and Route 1, making commuting simple from both the North Shore and southern New Hampshire. The site is located along the Merrimack River, offering a scenic waterfront setting, and is just a short distance from downtown Newburyport’s shops, restaurants, and walking paths. This site is a dynamic, community-based multispecialty practice dedicated to delivering high-quality, patient-centered care. This site brings together a collaborative team of physicians, advanced practice providers, nurses, and support staff offering a broad range of services, including primary care, cardiology, endocrinology, gastroenterology, neurology, pulmonology, rheumatology, and additional specialty care. With a strong connection to the world-class resources of Mass General Brigham, the Newburyport practice combines the feel of a local community clinic with the clinical excellence, innovation, and support of a leading academic healthcare system. We are seeking a full-time, 40-hour Clinic/Practice Assistant to support our multispecialty site onsite Monday through Friday from 8:30am-5:00pm. We have a centralized clinic/practice assistant team who work collaboratively to support the various specialties at this site playing a key role in managing the patient experience on the reception/administrative support side.

Requirements

High School Diploma or Equivalent required
healthcare office experience 0-1 year required

Nice To Haves

positive attitudes
emotional intelligence
genuine passion for this work
adaptable
receptive
comfortable working in a fast-paced, high-volume environment

Responsibilities

Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
Make patient appointments and maintain appointment records.
Greet and assist patients.
Answer telephones, assist callers with routine inquiries, and schedule appointments.
File materials in patient folders, and print appointment schedules.
Process patient billing forms and scan documents to patient medical record/LMR.
Call for patient medical records and laboratory test results.
Open and distribute mail or faxes.
Type forms, records, schedules, memos, etc., as directed.
May be required to accept co-payments.
Handles, screens and/or takes messages related to prior authorizations, referrals, and verify registrations for accuracy.
May monitor patients in waiting room and responds to any needs for information.
Assists in patient flow processes.