Clinic Patient Representative - Admitting

CHRISTUS Health•Alamogordo, NM

About The Position

According to specified procedures, the Clinic Patient Representative arranges for the efficient and orderly registration of patients, ensures accurate collection of patient and insurance information, and performs clerical and cashier duties. The role also schedules appointments and maintains patient charts. The listed duties are not exhaustive, and other related duties may be assigned.

Requirements

High school diploma or equivalent.
Clerical training that includes typing, 10-key calculator, and computer knowledge.
Knowledge or experience with computer software and insurance requirements, including authorizations, policies, and co-payments.
Current American Heart Association Basic Life Support (BLS) card.

Nice To Haves

Medical office experience.
Bilingual ability.

Responsibilities

Provide services using the knowledge and skills appropriate to the physical, psychosocial, educational, safety, and other related needs of the population served in the assigned area.
Maintain required core competencies and comply with organizational policies and procedures, including those concerning name tags, dress code, parking, and smoking.
Answer practice phones and schedule patient appointments.
Register arriving patients accurately and gather all necessary information.
Scan and receive required documents into patient accounts.
Fax notifications to insurance companies when required.
Pre-register patients by phone.
Provide prompt patient service with a professional and kind attitude.
Request medical records for new and referred patients.
Verify that required insurance authorizations and referrals have been received and placed in patient records before patient visits.
Regularly update patient information, including address, phone number, and insurance information.
Keep front-office forms updated and copied, including new-patient packets and patient charts.
Collect co-payments and outstanding balances at the time of service, and post payments to the account and daily log.
Balance the designated cash drawer at the end of the shift.
Assist patients with general insurance, billing, and account inquiries, or refer them to a certified patient tech.
Prepare charts for patient visits according to protocols.