Clinic Operations Manager - Pediatric Outpatient Clinics

Vanderbilt University Medical Center•Nashville, TN

1d•Onsite

About The Position

Discover Vanderbilt University Medical Center: Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health is committed to an environment where everyone has the chance to thrive and where your uniqueness is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt’s mission is to advance health and wellness through preeminent programs in patient care, education, and research. Organization: CHOC Surgical Clinics Admin Job Summary: Coordinate, monitor, and evaluate the operation of a unit of the University or Medical Center. Position Hours: Monday - Friday Days Clinic Options: Pediatric Ortho & Urology Clinics: We care for pediatric patients ranging in age from newborns to young adults. We treat a wide range of pediatric problems, including complex fractures; sports injuries; deformities of the spine, bones, hips or feet; scoliosis; and infections of the musculoskeletal system. The nationally ranked Urology team at Monroe Carell has years of specialized training in understanding and meeting the unique needs of children with urinary tract and reproductive organ problems. Our care ranges from simple in-office procedures to the most complex reconstructive surgery. Pediatric ENT & General Surgery Clinics: We care for pediatric patients ranging in age from newborns to young adults. Our otolaryngology team members know how to examine, diagnose and treat children for all pediatric ENT conditions, including those requiring head or neck surgery. Our experts in pediatric surgery treat conditions from common to rare, including appendicitis, hernias, tumors and birth defects. We work closely with a team of pediatricians, family physicians, pediatric anesthesiologists and other specialists, and pediatric home care providers. Pediatric Genetics, Plastics and Physical Medicine & Rehab Clinics: The Physical Medicine and Rehabilitation program at Monroe Carell is dedicated to optimizing function for children, adolescents and young adults living with disabilities. Our specialists work closely with experts in pediatric neurology, rehabilitation and primary care. We create a treatment plan that is right for patients and their family based on the needed services and supporting therapies. Together, we develop both short-term and long-term plans designed to restore as much function and independence as possible for the infants, children and adolescents we serve.

Requirements

Bachelor's degree
3 years of relevant work experience
Experience Level: 3 years

Responsibilities

Develop work goals for the unit/area consistent with institutional and departmental goals and policy
Plan to achieve goals or establish priorities
Initiate changes or develop new policies, procedures and/or methods
Help unit to understand, share, and support the vision
Ensure the most effective operation of the unit/area through program development, process improvement and coordination of processes across functions
Monitor and coordinate programs and actions
Supervise a unit/area with responsibility for planning, coordinating and controlling the work and procedures
Coordinate the activities of one or more functions to effect unity of operation
Adjust work schedules or project priorities to meet emergencies or changing condition.
Provide information to others (oral or written) to explain/clarify problems or issues or requests; meet with other professional/technical personnel to determine causes of a specific problem.
Participate in periodic management meetings to keep top management informed of problems and concerns
Define and achieve financial targets for the unit/area, consistent with the departmental financial plan
Plan communicate budget calendar and process
Aid in the implementation, interpretation and presentation of annual wage and salary plan to staff
Supply precise information by center and account line regarding anticipated expenses for budget preparation including, but not limited to, detailed salary and fringe benefit information for faculty, staff and students (as applicable), estimated endowment revenue for all scholarship centers and provide guidance for estimated unrestricted scholarship need
Frequently prepare ad hoc financial and budget reports
Prepare for and attend monthly financial statement meetings along with director/ administrator. Closely monitor revenues and expenditures for all salary expenditures in all centers for the entire unit/area/department
Report findings that occur as part of the analysis process and incidental discoveries to the director/administrator
Exercise judgment and prepare supporting or correcting documentation as deemed appropriate
Exceed defined service standards for the unit/area
Ensure that the service standards established for the unit/area are met or exceeded
Monitor performance against service standards
Use patient/customer satisfaction data to improve systems, processes, and outcomes
Ensure a safe, satisfying and enriching environment for employees and provides a qualified, competent staff
Provide qualified competent staff by tracking projected staffing needs against qualification and competencies of current staff to identify any deficiencies to improve staffing levels.
Define the qualifications and performance expectations for all staff positions through the Performance Development system, including department specific job descriptions, measurable performance standards
Ensure that staff qualifications are consistent with job responsibilities. Verify for each employee or contracted personnel that, where relevant, education and training are consistent with applicable legal and regulatory requirements and hospital policy, that the individual is licensed, certified or registered, and that the individual's knowledge and experience are appropriate for the job assignment
Create an environment that encourages and supports self-development and learning for all staff through regular feedback, by assuring the development of staff through orientation, training programs, work experiences and assessing competencies by meeting the performance expectations stated in his or her job description in a timely manner (normally annually)
Monitor quality assurance standards, programs and procedures within the unit/area
Ensure that defined quality standards are met within area of responsibility