Clinic Operations Manager - TIA Culver City

Tia•Los Angeles, CA

18h•$95,000 - $100,000•Onsite

About The Position

Tia is seeking a Clinic Operations Manager to serve as the operational leader and general manager of its Culver City care delivery site. The role has end-to-end accountability for operational excellence, team performance, compliance, and the patient and provider experience. It combines strategic execution and cross-functional partnership with clinical leadership with practical involvement in daily clinic operations. This is a highly visible, in-clinic leadership role requiring sound judgment, people leadership, and a commitment to patient-centered care. The manager leads and develops clinic leadership and support teams, oversees hiring strategy and workforce planning, and sets expectations for culture, engagement, retention, and professional development. They oversee daily clinic workflows, monitor operational performance, solve staffing and scheduling challenges, and may provide hands-on Medical Assistant or operational support during staffing shortages or high patient volumes. The role partners closely with the Medical Director and providers, manages complex patient and quality escalations, and works with centralized teams and vendors to improve processes and maintain clinic readiness. The position requires 4+ years of healthcare or clinic operations experience, prior Medical Assistant or equivalent clinical support experience, and 3–5 years of direct people management experience. Non-traditional hours, including early mornings, evenings, and/or weekends, may be required. A bachelor’s degree in Healthcare Administration, Business Administration, or a related field is preferred. The expected compensation is $95,000–$100,000 per year, with medical, dental, and vision benefits, a performance-based bonus, paid time off, sick leave, and holidays. The position may require attendance at company and team off-sites.

Requirements

At least 4 years of experience in healthcare operations, clinic operations, ambulatory care, urgent care, or another patient-facing healthcare environment.
Prior experience as a Medical Assistant or in a directly equivalent clinical support capacity, with the technical ability to assist with patient care and rooming during staffing gaps.
3–5 years of direct people management experience, including supervising, coaching, and developing team members or supervisors.
Availability and willingness to work non-traditional hours, including early mornings, evenings, and/or weekends, to support clinic needs and operational coverage.
Deep familiarity managing clinical support roles such as Medical Assistants, front desk staff, and phlebotomists.
Intricate understanding of patient flow, scheduling tools, and EMRs.
Strong working knowledge of healthcare compliance, including HIPAA and OSHA, safety standards, and operational problem-solving.
Proven ability to lead teams and drive accountability in multidisciplinary, high-touch operational environments.
Ability to use operational metrics to identify gaps, solve problems, and optimize clinic capacity.
Strong organization, attention to detail, adaptability, and ability to prioritize competing needs in a fast-moving environment.
Clear, professional, and warm communication skills, including the ability to build trust with senior clinicians, medical directors, and cross-functional partners.
Commitment to Tia’s mission to transform women’s healthcare and comfort with a culture of continuous growth and excellence.

Nice To Haves

Bachelor’s degree in Healthcare Administration, Business Administration, or a related field preferred.

Responsibilities

Manage, coach, and develop clinic leadership and support teams; serve as the ultimate escalation point for complex personnel and operational challenges.
Partner with People Business Partners on the site’s hiring strategy, workforce planning, performance management, and organizational design.
Set the clinic’s cultural standard and drive employee engagement, retention, and professional development in alignment with Tia’s values.
Oversee daily clinic operations, including front desk, check-in, check-out, rooming, and clinical workflows, ensuring they are consistent, safe, and efficient.
Monitor clinic flow, identify bottlenecks, and address provider schedules, staffing coverage, and emergency schedule changes.
Provide Medical Assistant or operational support during staffing shortages or high patient volumes, using clinical experience to assist with patient care and rooming.
Track and manage metrics related to patient experience, schedule utilization, visit completion, access, timeliness, and care margin.
Identify operational gaps and partner with centralized operations teams to implement scalable process improvements and standardize clinic communication rhythms.
Partner with the site Medical Director and providers to improve care team dynamics, provider satisfaction, and clinical throughput.
Maintain a warm, professional, service-oriented clinic environment and ensure patients receive clear communication and timely support from arrival through checkout.
Act as the final on-site authority for complex patient experience failures, medical-legal incidents, and quality-of-care escalations.
Partner with clinical leaders to maintain compliance with healthcare, HIPAA/PHI privacy, OSHA safety, and other applicable regulatory standards.
Ensure the clinic is clean, organized, safe, and stocked; coordinate with facilities, supply, IT, and operational vendors to address facility needs promptly.