Clinic Operations Manager - Fifth Ward
About The Position
Are you ready to make a meaningful impact in the world of community healthcare? At Legacy Community Health, we're looking for a passionate Operations Manager to join our clinic-based team. As an integral part of our family, you'll work closely with leadership and support staff to ensure that we provide the best care possible to our community. In this role, you will engage in collaborative efforts with leadership to implement best practices, be a catalyst for improving patient access and streamlining workflows, track and analyze operational metrics to drive positive change, contribute to a supportive and inclusive work environment, and have opportunities for personal growth and professional development. At Legacy Community Health, we believe in fostering a culture where everyone can thrive. Our commitment to work-life balance, mentorship, and a supportive team environment sets us apart.
Requirements
- High School Diploma or equivalent is required.
- Certifications/licenses as applicable to their area of responsibility
- Three (3) years of experience in a healthcare setting, or service industry.
- Demonstrated competency with an EHRS system.
- Excellent communication skills and customer service skills.
- Ability to multitask in a fast-paced environment.
- Must be able to manage multiple deadlines and decision-making responsibilities.
- Above average organizational skills and computer skills.
- This job requires access to confidential and sensitive information, requiring ongoing discretion and secure information management
Nice To Haves
- Two (2) years of experience in administration and supervision of staff preferred.
- (English/Spanish) fluency is preferred.
Responsibilities
- Supervise support staff and ensure adherence to department policies.
- Manage work schedules, PTO, and unpaid leave for support staff.
- Provide EPIC support and ongoing training as an EHRS super-user.
- Promote feedback and collaboration to enhance services.
- Participate in interviewing, hiring, and evaluating staff members.
- Conduct performance reviews and provide coaching/disciplinary actions.
- Track key performance indicators to identify trends and areas for improvement.
- Collaborate with team members to develop and maintain service line reports.
- Coordinate patient access management and streamline scheduling workflows.
- Monitor provider schedules for efficiency across sites.
- Provide feedback on workflows and support performance improvement projects.
- Manage locum and per diem provider coverage in collaboration with leadership.
- Address patient complaints and monitor operational metrics.
- Participate in monthly leadership meetings and present strategic plans.
- Establish relationships with community partners and collaborators.
- Ensure compliance with HIPAA guidelines.
- Oversee departmental orders, supplies, and equipment maintenance.
- Participate in the Performance Improvement Program.
- Perform other duties as assigned.
Benefits
- Paid Time Off & Paid Company Holidays
- Medical, Dental, Vision & Life Insurance
- Flexible Spending Account (FSA)
- 403(b) Retirement Plan with Company Match
- Short-Term & Long-Term Disability
- $0 Copay for Legacy Provider visits
- $0 Copay for prescriptions filled at Legacy Pharmacies
- Travel Insurance & Pet Insurance
- Subsidized Gym Membership
- And much more!
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
