Clinic Office Manager- Orthopedics

Gateway Regional Medical Center•Granite City, IL

4d•Onsite

About The Position

Gateway Regional Medical Center is seeking an experienced and motivated Orthopedic Clinic Manager to oversee the daily administrative and operational activities of our orthopedic clinic. The Orthopedic Clinic Manager will be responsible for coordinating clinic operations, supporting providers and staff, maintaining efficient patient flow, and ensuring a high level of customer service and patient satisfaction. This position works closely with physicians, clinical staff, and hospital leadership to promote efficient, compliant, and patient-centered orthopedic services. The ideal candidate will have strong leadership, organizational, communication, and problem-solving skills, with experience in a medical office or healthcare environment.

Requirements

High school diploma or equivalent
Minimum of two (2) years of experience in a medical office, physician practice, orthopedic clinic, or healthcare-related administrative environment preferred
Previous supervisory or management experience preferred
Experience working with physicians, clinical staff, patients, and insurance processes preferred
Knowledge of medical terminology and healthcare office operations
Strong organizational and time-management skills
Excellent written and verbal communication skills
Ability to effectively lead, coach, and support a diverse team
Ability to handle confidential information with discretion
Strong problem-solving and customer service skills
Proficiency with electronic medical records and standard office technology preferred

Nice To Haves

Associate's degree or higher in healthcare administration, business administration, or a related field
Coursework in medical terminology and/or healthcare office management

Responsibilities

Oversee the daily operations of the orthopedic clinic and ensure efficient workflow
Lead, supervise, and support front-office and administrative clinic staff
Coordinate staffing, scheduling, assignments, and daily clinic coverage
Support efficient patient registration, scheduling, check-in, check-out, and referral processes
Monitor patient flow and work with clinical and provider teams to address operational concerns
Assist with provider scheduling and coordination of clinic services
Ensure staff follow established hospital policies, procedures, and regulatory requirements
Monitor department productivity, quality, and customer service standards
Address patient concerns and assist with service recovery when necessary
Collaborate with orthopedic providers and clinical staff to identify opportunities for operational improvement
Assist with hiring, onboarding, training, coaching, and performance management of clinic staff
Maintain appropriate staffing and administrative documentation
Monitor office supplies, equipment, and other operational needs
Assist with billing, insurance, authorization, and referral processes as needed
Promote accurate and timely documentation and compliance with applicable healthcare regulations
Maintain confidentiality and ensure compliance with HIPAA and hospital policies
Participate in department meetings, quality improvement initiatives, and other organizational projects
Serve as a resource and leader for clinic staff while promoting a professional, respectful, and collaborative work environment