Manager, Clinic Operations, Pediatric Orthopedics
About The Position
Inova is seeking a Manager, Clinic Operations to lead day-to-day administrative operations for multiple Pediatric Orthopedics clinics. The role coordinates team coverage, practice workflows, provider schedules, and front-office processes to support efficient operations, patient access, and an exceptional patient and family experience. The Manager ensures compliance with applicable regulatory, credentialing, Medicare, and payer requirements; oversees key revenue cycle activities; and supports financial reviews and annual budget planning. The role partners closely with the Director of Outpatient Practices and cross-functional teams to resolve operational challenges, improve processes, and advance practice performance.
Requirements
- At least 1 year of healthcare leadership experience, or completion of a 12-month healthcare administrative fellowship program.
- At least 2 years of experience in healthcare operations in an ambulatory or hospital setting.
- Bachelor’s degree in a relevant field, or 4 years of experience in lieu of a degree.
Nice To Haves
- 2 or more years of experience working in a pediatric outpatient setting; orthopedics is highly preferred.
Responsibilities
- Lead daily clinic operations and workflow coordination, including front-office staffing coverage, daily workflows, and administrative processes; identify workflow barriers, troubleshoot issues, and implement practical solutions.
- Manage provider schedules and patient access by monitoring appointment availability, patient volumes, scheduling patterns, and access metrics, and partnering with clinical and administrative teams to optimize schedules and reduce access barriers.
- Support a positive patient and family experience by monitoring registration, check-in, communication, and scheduling service levels; address operational concerns and use feedback and performance trends to improve the experience.
- Ensure compliance with federal, state, Medicare, payer, credentialing, and other external regulatory requirements, including appropriate documentation, processes, and monitoring for licensed and professional staff.
- Oversee front-end revenue cycle performance, including insurance verification, patient registration, copay collection, charge entry, and related processes; support accurate billing and sound accounting practices.
- Partner with Physician Billing, Patient Financial Services, Medical Records, and other teams to identify billing, registration, collection, or documentation opportunities that may improve financial outcomes, and help develop and implement corrective actions.
- Participate in practice financial reviews and annual budgeting; review operational and financial trends, identify efficiency opportunities, and support initiatives that align staffing, resources, and services with practice needs.
- Collaborate with the Director of Outpatient Practices or other designated leaders to establish common standards, address operational concerns, and complete improvement initiatives within established deadlines.
Benefits
- Professional development opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Manager
