Clinic Nurse III

Community Health Center of Franklin County Inc•Greenfield, MA

46d•$32 - $39•Onsite

About The Position

As a member of the primary care team in the nursing department, the Clinic Nurse III provides support for patients, medical providers, and other nurses. The desired candidate has a pleasant and welcoming personality, is a licensed nurse with 3 or more years of experience as a nurse and willing to learn new skills. The Clinic Nurse III may also specialize/Champion within the primary care clinic (e.g. pediatrics, Diabetes education, Office Based Addiction Treatment, Farmworker program, contraceptive care/SRH program, ordering and inventory of medical supplies/vaccine supply, 340b program, Quality or Care Management). This person will support CHCFC’s mission, vision, and values and contributes to a work environment that is caring, collaborative, and innovative.

Requirements

Successful completion of an accredited nursing program and active and unrestricted nurse license in Massachusetts.
Proficiency in written and spoken English.
3+ years of experience as a nurse, or 2+ years of experience as a Clinic Nurse II at CHCFC.
Primary care office-based experience or community health experience preferred.
Exceptionally organized.
Ability to work harmoniously with ethnically, culturally, racially, and gender diverse staff and patients.
Ability to efficiently operate basic office equipment (multi-line phone, fax, photocopier)
Ability to use Microsoft Office Suite (Word, Excel, and Outlook) and Internet.
Understands and is familiar with medical terminology.

Nice To Haves

Bi-lingual English/Spanish, English/Moldovan, or English/Russian a plus.

Responsibilities

Administers vaccines and clinic medications as directed by primary care provider for pediatric and adult patients.
Provides patient education on topics including, but not limited to proper use/storage of medications, healthy lifestyle for prevention of chronic disease and chronic disease management.
Provide contraception and pregnancy options as directed by the primary care provider or sexual and reproductive health director.
Coordinates in-clinic services between providers, the lab, MAs, and nurses, to assist with timely patient flow.
Understands and maintains standard precautions in all clinical activities, uses PPE appropriately.
Demonstrates teamwork and works to build cohesive, professional relationships with all CHCFC staff and patients.
Maintains current CPR certification.
Assists in emergencies as trained, calls for outside help as directed.
Conducts triage, including phone, EMR tasks, and in-person triage.
Schedules appointments for triaged patients, as appropriate.
Supports Vaccine Coordinator in inventory, ordering and storage & handling of state supplied vaccines
Participates in the ordering and maintaining of adult vaccines
Reviews incoming documents from specialists, updates the electronic medical record (EMR) as needed, and notifies the PCP of any urgent medical follow-up that may be required.
Documents all patient care appropriately in the EMR per health center protocols.
Communicates with outside resources/services in the community included, but not limited to: Dept of Children and Family Services, CHD, LifePath, CSO, DPH and other Specialty offices to ensure equitable and quality care.
Participates in quality improvement and quality assurance activities.
Acts as a Quality Champion for assigned measure(s), leads and participates in quality improvement objectives and activities.
Periodically reviews the health care quality measures for the assigned patient panel and works collaboratively with the primary care team to complete recommended health maintenance activities.
Maintains equipment in working order and notifies supervisor of broken equipment.
Informs person responsible for ordering supplies when stock is below PAR level.
Assists in weekly/monthly inventory, restocks, and rotations of stock to prevent expired stock/shortages.
Cleans and sanitizes exam rooms after use.
Assists with scheduling appointments for follow-up care as needed.
Clearly documents all phone calls, interactions with patients, and attempts to contact patients in a timely manner.
Coordinates care as directed via phone, patient portal, and/or letters as needed.
Responds to tasks from team members in a timely, professional manner.
Assists with the completion and faxing of forms and paperwork including, but not limited to: FMLA, disability, work/school excuse notes and other forms required for continuity of care
Works in collaboration with providers to assess patients’ basic health status, participates in analyzing and interpreting recorded data, and making informed judgments as to the specific elements of nursing care.
Conducts nurse-escalated visits under defined clinical protocols (see appendix A for comprehensive list). Nurse visits may include but are not limited to: suture/staple removal, pediatric and adult immunizations, ear flushes, cognition assessments, therapeutic injections, wound care, office based addiction treatment, blood pressure checks, INR visits, tuberculosis testing and interpretation, new patient initial visits, pregnancy tests/emergency contraception counseling and quick starts and diabetes education
Collaborates with providers and care managers in the planning and implementation of patient care plans and incorporating prescribed medical regimen in the plan of care.
Coordinates and plans out health teaching to maintain an optimal level of health care and evaluating outcomes of basic nursing interventions and initiates change to the care plan as needed in collaboration with providers and registered nurses.
Collaborates with other health center disciplines including, but not limited to: community health workers, behavioral health, Farmworker program, SRH program, Quality/Population health, insurance navigators and patient services to ensure equitable and specialized care
Coordinates follow up care for patients after a hospital discharge.
Analyzing and interpreting recorded data and make informed judgments.
Conducts transitions of care according to CHCFC policies, including reviewing hospital or skilled nursing facility notes/discharge summaries, contacting hospitalists/discharge planners/specialists as needed to coordinate care, and contacting patients within the required timeframe to perform medication reconciliation and ensure that patient is medically stable and has follow-up appointments scheduled as needed with PCP and/or specialists. Documents transition of care activity per standard protocol and communicates with the primary care team.
When appropriate, Clinic Nurse III may delegate nursing activities to unlicensed clinical staff (MA I – MA III).
Evaluates/participates in creation and revision of workflows to improve patient care with the support of the lead clinic nurse
Maintains VFC (Vaccine For Children) certification in compliance with DPH
Effectively communicates with patients and staff across departments.
Provides cross-coverage during nursing colleagues’ time away from the office (including paid time off, scheduled, and unscheduled days off). In-person attendance including reassignment to other satellite sites as needed to maintain appropriate staffing.
Participates in student, MA I, MA II, and/or MA III, Nurse I, or Nurse II orientation.
Acts as a role model in the clinical setting.
Supports the new learner in developing triage skills including: phone, EMR tasks and in-person
Supports new learner in navigating workflows and processes in the clinic
Collaborates with supervisor and new learner to review the progress of the new learner toward meeting learning objectives.
Helps create an environment conducive to learning. This includes a friendly environment for the new learner to ask questions and report and correct mistakes made.
Demonstrates skills and “think out loud” for new learner to observe clinical process and problem solving.
Assists Lead Clinic Nurse with assessment and sign off on competencies.
Attends and actively participates in health center medical team meetings and other staff meetings as required.