Clinic Manager

Sarah Bush Lincoln•Mattoon, IL

10d•$70,158 - $108,742•Onsite

About The Position

The Clinic Manager is responsible for staffing, operations, patient and provider communication at a specified clinic. Provides general direction and support to the clinic staff.

Requirements

Associate's Degree (Required)

Responsibilities

Acts as a resource to staff while fostering an environment of team work and collaboration. Conducts periodic staff/team meetings.
Address and resolve patient concerns in a timely and professional manner, promoting a culture of service excellence and patient-centered care.
Assists in the development of clinic goals and objectives in support of Health System goals; communicates the same to staff. Monitors the progress of goals and develops programs to ensure that goals are met.
Assists staff as needed throughout the day to ensure smooth operations and to ensure that patients' needs are met.
Collaborates with Communications Department in the marketing and promotion of medical providers and their practices. Supports outreach efforts, patient education programs and community engagement related to the service line.
Consistently uses cascade learning to keep others informed. Demonstrates strong presentation and listening skills. Respects all others and their opinions. Provides timely and constructive feedback. Accepts constructive feedback.
Develops and administers staffing schedules to maximize utilization of material and human resources to achieve superior patient/customer service. Approves timecards and time off requests.
Ensures compliance with all regulatory agencies governing health care delivery and the rules of accreditation.
Focuses on establishing stability and reducing variance in the operations of all departmental functions. Promotes and utilizes Quality Improvement principles and methods to achieve continuously improving departmental services and systems. Responds to appropriate requests and initiatives from Vice Presidents, other Directors and Managers, physicians, and staff to improve services.
Pursues learning opportunities. Commits to professional leadership development. Identifies and seeks best practices. Takes risks, is resilient and learns from mistakes.
Ensures a safe environment and practices for patients and employees.
Commits and leads others to service excellence. Sets and achieves goals and/or productivity measures. Commits actions to benefit the community we serve.
Practices Stewardship in the management of people, materials, and finances. Meets defined objectives within established deadlines.
Demonstrates integrity and high ethical standards.
Leads by example. Inspires, nurtures and challenges others to reach their full potential. Cooperates, collaborates, and forms partnerships. Retains and selects people who fit the organizational culture of Service Excellence. Demonstrates passion and compassion. Expresses appreciation for time and effort and offers rewards.
Develops creative solutions as required in solving conflicts or complex problems; works to structure win-win solutions when possible.
Responsible for development, implementation, and evaluation of departmental policies, procedures, protocols and standards to maintain a high quality level of service.
Monitors productivity, patient throughput and coordinates with providers to optimize clinic templates and reduce patient wait times.
Provides strategic leadership through development and implementation of service line goals, growth initiatives and performance improvement strategies. Identifies opportunities for service line expansion, partnerships and innovation.
Seeks opportunities to incorporate staff in the operations of the clinic.
Selects and hires individuals possessing appropriate qualifications and who demonstrate experience, initiative, innovation, self-direction and enthusiasm for their respective roles.
Stays current with the clinic’s budgetary variances, justifications, reimbursement issues and collaborates with billing and coding teams to ensure accurate charge capture.
Supervises staff and monitors work performance. Completes performance appraisals. Provides recognition for good work performance and documents corrective coaching for substandard work performance.
Supervises the day-to-day operations at a specified clinic, including staffing, scheduling, and employee, patient and provider communications. Leads, trains and evaluates front office, back office and clinical support staff.
Supports leadership development and succession planning within the service line, ensuring regular communication and collaboration between supervisors, staff and providers.