Clovis Clinic Manager

Roosevelt General Hospital•Portales, NM

4h•$19 - $28

About The Position

The Clinic Manager plans, organizes, and directs all functions of the RGH Clovis Clinic, establishes departmental policies and goals, and oversees operations to ensure patients’ needs are met with high-quality care. The role manages clinic personnel and day-to-day operations, maintains staffing and provider schedules, supports staff performance and development, and ensures a positive patient experience and effective patient flow. The manager oversees financial and operational performance, regulatory compliance, patient records and technology, inventory and supplies, reporting, and health and safety activities. The role collaborates with patients, families, providers, employees, and external organizations, and may perform clinical support duties to maintain continuity of care during staffing shortages or peak demand. Employees are expected to uphold RGH’s values and comply with its policies and professional requirements.

Requirements

High school diploma or equivalent.
Three to five years of management experience in a clinic or healthcare facility.
Knowledge of clinic services and practices.
Strong organizational and interpersonal skills.
Ability to determine an appropriate course of action in complex situations.
Ability to work independently, exercise creativity, attend to detail, and maintain a positive attitude.
Ability to manage multiple responsibilities and prioritize work schedules.
Ability to maintain confidentiality of medical, financial, and legal information.
Ability to complete assignments accurately and on time.
Effective oral and written communication skills.
Ability to handle difficult situations involving patients, physicians, support staff, or others professionally.
Ability to work irregular hours, including after hours when needed.
Ability to work in a physically demanding, high-stress environment with exposure to blood and body fluids, communicable diseases, chemicals, radiation, and repetitive motions.
Ability to push and pull heavy objects and handle and lift patients; manual and finger dexterity, hand-eye coordination, and a full range of body motion are required.
Ability to stand and walk for extended periods and to reach, bend, stoop, and handle objects.
Corrected vision and hearing within normal range.
Ability to perform light to moderate work and lift and carry up to 50 pounds.

Nice To Haves

LPN or RN qualification preferred.

Responsibilities

Promote the organization’s mission, vision, and values, and model exceptional leadership and professional conduct.
Manage personnel, including recruiting, hiring, orientation, scheduling, training, education, performance evaluation, counseling, discipline, and professional development.
Develop and implement performance and behavior standards for direct reports, including nurses, medical assistants, receptionists, and other support staff.
Hold and document regular one-on-one staff meetings, orient new employees, schedule staff meetings or huddles, and maintain meeting records.
Lead multidisciplinary team meetings to discuss patient care, progress, updates, and challenges.
Supervise clinic activities and maintain working knowledge of registration, scheduling, referrals and prior authorizations, and clinical department roles.
Maintain the weekend on-call schedule and ensure adequate staffing across registration, referrals, and clinical departments.
Manage provider schedules and communicate changes to staff; ensure clinic scheduling protocols are followed.
Guide employees through difficult or complex problems, complaints, disputes, and performance issues, and recognize exceptional contributions.
Ensure patients receive high-quality care and a positive experience; address and resolve patient complaints promptly.
Oversee appointment scheduling, patient flow, customer service, timely handling of clinic calls, service-level reports, and abandoned-call monitoring.
Perform support staff clinical duties under supervision when necessary, including during absences, emergencies, or peak demand.
Maintain strong relationships with providers and serve as a communication link among patients, families, healthcare providers, and staff.
Work with external organizations, including social services, community programs, and rehabilitation centers, to support patient care.
Resolve internal and external complaints relating to the clinic.
Monitor and manage the clinic budget, supplies, and operational costs; review financial reports and recommend revenue improvements and cost reductions.
Ensure billing procedures are accurate and coordinate with insurers and the billing department to resolve claims and payments.
Approve timecards for all direct reports.
Ensure compliance with applicable federal, state, and local regulations, health and safety standards, policies, and ethical and confidentiality requirements, including HIPAA.
Maintain and update clinic policies and procedures in line with healthcare laws and industry practices.
Manage daily clinic operations, including patient intake, medical records, and follow-ups; ensure patient records are accurate and secure.
Coordinate with medical professionals and other healthcare providers to maintain workflow and continuity of care.
Attend daily safety huddles, participate in specified meetings and committees, and track and report employee productivity and workload distribution.
Oversee procurement, storage, distribution, and inventory of medical supplies and equipment; order supplies as needed.
Oversee the electronic health record system and other clinic technology, ensure systems and equipment function properly, and implement upgrades or changes to improve efficiency and care.
Prepare and analyze clinic performance, patient care, financial, and staff productivity reports; provide regular reports to clinic leadership or board members.
Identify opportunities to improve clinic performance and develop strategies and action plans, including reporting monthly quality statistics and developing and reporting on the strategic plan.
Review employee and patient satisfaction survey results with staff and develop and implement plans to improve the work environment.
Participate in safety audits and risk assessments, implement corrective actions, and lead post-code huddles.
Complete other duties as assigned.
Meet professional requirements, including annual education, confidentiality, punctuality, identification and dress-code requirements, regulatory compliance, staff meetings and in-services, and participation in performance and continuous quality improvement.