Clinic Manager

Passion Dental Group Inc.Hamilton, ON
Onsite

About The Position

We are looking for a dedicated and organized Clinic Manager to join our team at in Hamilton, an Anytime Dental Clinic, proudly part of the Passion Dental Group. This is an in-clinic leadership position where you will be responsible for running one of our clinics. We provide extensive hands-on training, which will be held at one of our sister clinics. We are looking for a confident and energetic individual that thrives in a growing, entrepreneurial environment.

Requirements

  • At least 5+ years of dental clinic setting experience
  • At least 5+ years of leadership experience, directly supervising and coaching employees.
  • Energetic strong leaders
  • Working knowledge of dental billing and insurance protocols.
  • Proficient computer skills, including knowledge of Microsoft Office.
  • Strong verbal and written communication skills.
  • Solid problem-solving abilities and attention to detail.
  • Friendly, professional demeanor with excellent interpersonal skills.
  • Ability to multi-task effectively, working independently and as part of a dynamic team.
  • Flexible schedule. The clinic is open 7-days a week and until 9pm on weekdays.

Nice To Haves

  • Located in the region

Responsibilities

  • Establish and manage internal office protocols and procedures to ensure overall office efficiency.
  • Hire, train, and develop new office staff to meet patients’ needs and uphold the clinic’s standards.
  • Develop and manage staff schedules and timesheets, overseeing other HR functions at both clinics.
  • Create, implement, and manage an effective office budget.
  • Oversee the processing of insurance claims and billing systems, ensuring accuracy and compliance.
  • Deliver individual and team leadership to ensure all office employees provide outstanding client service.
  • Greet patients professionally and cheerfully, creating a welcoming atmosphere.
  • Schedule appointments and organize the clinic schedule to optimize workflow.
  • Answer and appropriately route phone calls, addressing inquiries promptly and professionally.
  • Utilize experience in internal and external marketing to enhance clinic visibility and community engagement.
  • Train staff on the use of clinic specific software (training provided) and manage Recall Max systems.
  • Perform other office administration duties as required.
  • Uphold and protect the culture at both clinics, fostering a positive and engaging work environment.

Benefits

  • Extensive hands-on training
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