Clinic Manager

Passion Dental Group Inc.•Hamilton, ON

41d•Onsite

About The Position

We are looking for a dedicated and organized Clinic Manager to join our team at in Hamilton, an Anytime Dental Clinic, proudly part of the Passion Dental Group. This is an in-clinic leadership position where you will be responsible for running one of our clinics. We provide extensive hands-on training, which will be held at one of our sister clinics. We are looking for a confident and energetic individual that thrives in a growing, entrepreneurial environment.

Requirements

At least 5+ years of dental clinic setting experience
At least 5+ years of leadership experience, directly supervising and coaching employees.
Energetic strong leaders
Working knowledge of dental billing and insurance protocols.
Proficient computer skills, including knowledge of Microsoft Office.
Strong verbal and written communication skills.
Solid problem-solving abilities and attention to detail.
Friendly, professional demeanor with excellent interpersonal skills.
Ability to multi-task effectively, working independently and as part of a dynamic team.
Flexible schedule. The clinic is open 7-days a week and until 9pm on weekdays.

Nice To Haves

Located in the region

Responsibilities

Establish and manage internal office protocols and procedures to ensure overall office efficiency.
Hire, train, and develop new office staff to meet patients’ needs and uphold the clinic’s standards.
Develop and manage staff schedules and timesheets, overseeing other HR functions at both clinics.
Create, implement, and manage an effective office budget.
Oversee the processing of insurance claims and billing systems, ensuring accuracy and compliance.
Deliver individual and team leadership to ensure all office employees provide outstanding client service.
Greet patients professionally and cheerfully, creating a welcoming atmosphere.
Schedule appointments and organize the clinic schedule to optimize workflow.
Answer and appropriately route phone calls, addressing inquiries promptly and professionally.
Utilize experience in internal and external marketing to enhance clinic visibility and community engagement.
Train staff on the use of clinic specific software (training provided) and manage Recall Max systems.
Perform other office administration duties as required.
Uphold and protect the culture at both clinics, fostering a positive and engaging work environment.