Clinic Manager - Community Health Center

Odyssey House Louisiana•New Orleans, LA

14h•Onsite

About The Position

Odyssey House Louisiana, Inc. is seeking a full-time Clinic Manager for the Community Health Center. The Clinic Manager position encompasses a wide variety of administrative and clinical tasks. The Clinic Manager administers the daily operations of the Community Health Centers (Federally Qualified Health Centers). The Clinic Manager hires and trains program staff, including staff that provide direct patient care. The Clinic Manager also assumes several key responsibilities in the area of client care and oversight of all CHC components. The Clinic Manager acts as a liaison with internal and external parties and is responsible for balancing the CHC budget and maintaining the client census in a fiscally responsible manner.

Requirements

Bachelor’s Degree in Business Management, Public Health, or Health Information Management
At least 2 years of supervisory experience
Proficient in MS Office 365 Suite
Excellent organizational, communication, and time management skills

Nice To Haves

Master’s Degree in Healthcare Administration

Responsibilities

Assume a leadership role within the agency
Act as a positive role model for staff and clients
Promote the agency culture and values
Effectively recruit, orient, on-board, train, coach, counsel, and evaluate staff
Supervise the CHC Medical Manager, Patient Care Coordinators, Medical Assistants, Referral Coordinator, and Counselors
Oversee, implement, and train the CHC staff in all aspects of the Patient Care Medical Home (PCMH) model of care
Coordinate staff schedules to ensure complete coverage in the most cost effective approach
Ensure staff adhere to agency-wide and program-specific policies and procedures
Conduct ongoing QA and data entry
Demonstrate a deep knowledge of overall program functions
Monitor and ensure timely movement of clients through the treatment program
Ensure proper management of the client volume and maximize the utilization of revenue/finding (including billing for insurance) sources
Maintain productivity and manage costs
Ensure that clients receive quality of care and evidence of quality of care is documented, and implement and document corrective actions if quality of care needs improvement
Ensure billing is conducted timely and maintained at 95% accuracy
Demonstrate a deep knowledge of National Committee for Quality Assurance and FQHC Health Resources and Services Administration (HRSA) accreditation requirements and implement those requirements
Demonstrate a deep knowledge of Program contractual obligations and implement all contract requirements
Oversee adherence to Memorandums Of Understanding (MOU) and Collaborative Agreements with outside agencies
Timely review, update, change, and add program-specific policies and procedures as needed, and at least once annually
Ensure staff follow safety requirements, monitor safety violations, and implement corrective actions
Ensure timely reporting to state and federal data tracking and management sources is completed
Conduct a review of state and federal regulations with state regional contract monitors
Ensure the facility is clean, safe, and in good working order
Ensure required chart documentation is in place and effective
Ensure all clinical client charts comply with regulatory and funding expectations
Report ethical violations to supervisor and other accrediting agencies as required
Ensure HIPAA requirements are met
Work collaboratively with the partner departments
Work collaboratively with all contracted parties
Attend community meetings with partners and funding sources and establish collaborative relationships with other community agencies
Participate in design, implementation, and support of Quality Improvement/Quality Assurance initiatives within the setting
Participate in the Quality Improvement Processes including implementing Corrective Action Plans
Implement risk management across the full range of health center activities (for example, patient management including scheduling, triage, intake, tracking, and follow up)
Participate in programmatic discussions with staff and funders
Operations of 1 ½ clinics
Inventory Management
Financials
Internal Reporting
External Reporting
Compliance oversight day to day
Client grievances
Incident reports
Recruiting, onboarding, training, and retaining staff
Maintain productivity goals
Oversee note closures of practitioners
Conduct QA of staffs workflows
Support transition to EPIC
Fill in vacancies when staff are OOO particularly Referral Coordinator
Collaborate with PMs across OHL's Continuum of care to identify opportunities to strengthen referrals, reduce no-shows, meet grant requirements, and agency productivity goal
Perform other duties as assigned