Clinic Manager

Central Neighborhood Hlth Fdn•Santa Fe Springs, CA

2d•$0 - $81,120

About The Position

The Clinic Manager oversees the day-to-day clinical operations and provides leadership and support for all staff to ensure that the daily operations meet clinic standards. The position is instrumental in coordinating clinical care between interdisciplinary healthcare teams, including medical support and customer care representatives, focusing on the delivery of high-quality patient care across medical, dental, or behavioral health settings. The Clinic Manager will coordinate outreach and serve as a contact point for the surrounding community and its leaders. The position interfaces with all management, staff, and patients to ensure effective communication, positive work and business relationships; therefore ensuring that all clinical activities are compliant with healthcare regulations and contribute to quality improvement initiatives. The Clinic Manager manages the operations of one or more medical departments, and/or ancillary service departments, and is responsible for managing staff, including hiring, training, and performance management. They will assist with budget planning and approvals for department expenditures. May supervise multi-department staff.

Requirements

High School Diploma.
CPR Certification preferred.
Ability to effectively present information and respond to questions from government entities, employees, managers, clients, and the general public.
Ability to define and solve practical problems and deal with a variety of concrete variables, occasionally in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Must be well organized, a self-starter, and possess excellent telephone communication skills. Must possess written and verbal communication skills.
Must be able to multitask and prioritize in accordance with changing deadlines and priorities.
Must be even-tempered and team-spirited; a good sense of humor is desirable.
Must be computer literate with knowledge of the Epic System.
Working knowledge of efficient filing systems, office machines, and equipment.
Must be able to make sound independent decisions based on available data.
Must be able to work with a variety of personalities effectively.
Must have excellent experience with administrative matters, i.e., insurance and reports.

Nice To Haves

Bachelor’s Degree (BA) from four year college preferred.
Bilingual English and Spanish preferred
5 Year experience in a medical office preferred, or equivalent combination of education and experience.

Responsibilities

Ensure patient hospitality & excellent clinic experience
Proactively manages clinic schedule and patient flow to ensure productivity standards & patient wait times are met.
Counsel & resolve patient complaints.
Ensure that vitals are done within 15-20 minutes.
Act as a patient liaison with the Health Plans. Possess full knowledge of benefits and eligibility to facilitate patient access to care more.
Educate patients on program availability, including transportation
Manage & train staff to ensure excellent customer service
Oversee the accurate completion of all appropriate forms and insurance eligibility verification in accordance with policies and procedures.
Serve as primary contact for health plans – ensure documentation & program deadlines are met.
Coordinate audits & program reports with senior management
Attend required meetings & trainings
Supervise & manage Enrollment/ recruit & train enrollers
Audit internal files for errors, ensuring that primary criteria are being met, including patient proof of income, address, and ID
Serve as “Program Expert” for training and directing staff activities
Supervise staff to ensure monthly reports are submitted accurately and on time
Work with senior leadership to develop and manage the clinic budget.
Maintain a neutral or positive financial position each month
Report monthly variances to senior management and develop corrective action plans
Uphold internal controls and sound fiscal management
Ensure policies & procedures are adhered to
Develop strategies to reduce costs, generate revenues, increase billable visits, etc.
Works with HR Director to ensure proper procedures are followed for onboarding, terminating, or counseling staff
Creates a positive team spirit and working environment
Ensure staff levels are appropriate for patient volume and staff have been adequately trained
Work with the IT Director to ensure staff equipment is working properly and staff have received adequate training to accurately complete workflow & reports in a timely way.
Work with the VP of QI & VP Audit to ensure patient satisfaction and compliance standards are met and documented
Maintains a safe work & client environment
Possesses and utilizes knowledge of the job, which is essential to perform the specific functions and related work.
Accomplishes an appropriate volume of satisfactory work under normal conditions
Ability to produce results.
Consistently demonstrates accuracy, thoroughness, neatness, and dependability to produce work within acceptable standards.
Completes assignments on or ahead of schedule.
Interprets, learns, and responds to instructions for new situations, procedures, or methods.
Sound decision-making, including safety awareness.
Willingness to work with others toward common goals.
Demonstrates relevance and clarity of written and oral expression. Effectiveness in exchanging ideas and information.
Ability to originate, develop, or create new ideas or take steps to get things done.
Identifies and evaluates alternate solutions and selects the most appropriate course of action.
Shows daily ability to be at work at the scheduled time, including being prepared to work on time after breaks, meal periods, and authorized absences from work.
Maintains patient, employee, and Foundation confidentiality at all times, discussing patient or employee business only with appropriate parties who have a bona fide need to know; and communicating only the minimum amount of information necessary with respect to protected health information (PHI) as defined by the Health Insurance Portability and Accountability Act of 1996 (HIPAA).