Clinic Manager

Vista Community Clinic•Vista, MO

11d•$82,000 - $92,000•Onsite

About The Position

At Vista Community Clinic (VCC), we believe healthcare is more than medicine, it’s about hope, community, and impact. For over 50 years, we’ve been a leader in the community clinic movement, growing from a small volunteer-driven effort in Vista to a nationally recognized network of state-of-the-art clinics across San Diego, Orange, Los Angeles, and Riverside counties. Today VCC has 14 clinics serving over 70,000 patients annually, we continue our mission of delivering exceptional, patient-centered care where it’s needed most. As a private, non-profit, multi-specialty outpatient clinic, VCC provides more than healthcare, we provide opportunity. Here your skills are celebrated, your growth is supported and your work makes a difference. We know that our success is a direct result of the exceptional talents and dedication of our employees.

Requirements

Minimum four years’ experience in clinical management experience
Minimum four years’ experience and training in clinical systems
CPR Certification (BLS Child, Infant, Adult)
Valid California driver’s license, current vehicle insurance, and reliable transportation
Knowledge of community health centers, and public assistance programs, state and federal regulations and managed care systems
Strong experience with computers, Microsoft Office products, business e-mail communication systems and internet search capabilities

Nice To Haves

Medical Assistant or LVN certification/experience
Bilingual English/Spanish
Experience/familiarity with Practice Management and Electronic Medical Records systems, NextGen preferred

Responsibilities

Provide direct supervision of Dental Assistants, Medical Assistants, Patient Service Representatives and other clinic support staff
Select, orient and train employees and evaluate job performance
Assign job assignments and work schedules for staff and clinicians
Monitor appropriate time and attendance for employees and coverage arrangement for time off
Coordinate the function of the clinic and ensure that all patients are treated in a timely, professional and courteous manner and ensure customer satisfaction
Ensure adequate coverage and mix of clinicians and support staff for clinical service delivery
Set up and maintain monthly clinician schedule
Maintain knowledge of and monitor appointment schedule; review scheduling of site daily; coordinate access to care with Clinic Managers at all sites
Periodically review registration paperwork to ensure that all charts, forms and reports are available prior to the patient visit
Observe and monitor patient flow activities throughout the day to ensure that patients are seen in a timely fashion
Act as an advocate for patients by communicating patient needs to staff and seek resolution to concerns
Maintain knowledge of all aspects of the clinic operations and the duties of staff
Update employees on all clinic programs by providing information, direction and monitoring of procedural changes
Monitor "Failed Appointments" and follow up according to protocol
Record and report any unusual occurrences or incidents; utilize the "variance report" correctly
Prepare productivity, goals & objectives and other pertinent reports on a timely basis
Communicate between all shifts to ensure that all instructions are followed
Arrange and conduct staff meetings on a regular basis
Participate in Operations related meetings and serve on various committees as assigned
Take part in clinic activities to increase employee morale and maintain a good, humored perspective
Be available as a resource person for all staff and patients
Assist with the development of protocols and policies and procedures
Ensure compliance with DHS licensing and regulations
Assist in the preparation of the clinic for audits and site visits
Arrange for equipment repairs and ensure calibration is done according to schedule
Enhance professional growth and development through participation in educational programs, current literature review, in-service meetings and workshops
Support the vision, mission and goals, and demonstrate a commitment to the values of the organization
Perform other duties as directed