Clinic Manager (Pod Operations, Aligned Nursing, & Outreach Site Manager)- Mission Cancer & Blood (Des Moines)

University of Iowa•Iowa City, IA

13h•Onsite

About The Position

Mission Cancer & Blood, part of UI Health Care, is seeking a Clinic Manager. This leadership role is responsible for directing daily operations, supervising nursing staff, ensuring high-quality patient care, and maintaining regulatory compliance. The Clinic Manager acts as a liaison between staff and administration, handling staffing schedules, staff training, performance evaluations, and clinic budgeting.

Requirements

Master’s degree in Nursing, Hospital and Health Administration, or Business Administration required. Or equivalent combination of education and experience.
Must obtain an advanced degree in nursing, health care administration or business administration within five (5) years of beginning this position.
Current license to practice nursing in Iowa
At least three (3) years of comprehensive progressive healthcare leadership/administrative experience
Demonstrated skill in leadership/management and experience in clinical practice of nursing
Experience with unit/clinic operations including human resources, financial management, and compliance with regulatory environment with various federal and state agencies and the Joint Commission
Demonstrated ability to lead change
Must be proficient in computer software applications (e.g., Microsoft Office)
Excellent written and verbal communication skills
Strong interpersonal skills and high emotional intelligence
Demonstrated job-related experience with and/or commitment to fostering/promoting a respectful and welcoming workplace environment

Nice To Haves

Previous clinic management experience
Previous experience in an academic medical center
Previous experience in the administration and management of clinical settings
Demonstrated results in improving patient satisfaction levels
Demonstrated results in improving clinical operations
Experience managing in a matrix reporting and unionized environment
Certification in a role or specialty through a nationally recognized professional nursing certification body

Responsibilities

Develop budget priorities that are responsive to clinic needs and align with institutional strategies and priorities.
Provide financial projections and operational recommendations to meet or exceed budget targets.
Manage financial and productivity data; review and analyze and evaluate performance relative to targets.
Investigate gaps in meeting targets and propose adjustments or solutions.
Actively monitor budgets and evaluate performance relative to targets. Investigate and resolve discrepancies.
Develop hospital budgets; assess needs for capital equipment and personnel resources. Submit proposals with appropriate justification. Meet budgetary targets.
Ensure maintenance and adherence to regulatory standards set by state, federal, UI Healthcare, and University policies and procedures.
Understand and practice “Lean” standards for clinical operations. Identify opportunities for clinical operations improvement.
Actively engage with Nursing and departmental leadership to ensure clinical and operational continuity across clinical operations.
Allocate resources to meet quality and productivity expectations.
Identify needs, trends, and forecasts to provide patient care.
Identify trends and determine QA priorities.
Recommend QA and patient/customer satisfaction strategies.
Develop and monitor plans to enhance patient satisfaction.
Work in collaboration with hospital and department leaders, including medical and nursing directors, to implement best practices and new models of care/service.
Ensure that clinical operations are reviewed regularly and in compliance with UI Health Care, The Joint Commission, and other regulatory agencies.
Oversee and ensure compliance of safety regulations.
Work collaboratively with nursing, department, and hospital leadership on the review of health care delivery. Identify systematic problems with clinical operations and recommend solutions.
Review patient satisfaction data and develop, implement, and evaluate plan(s) to improve performance.
Investigate patient experience concerns and provide follow-up as delegated to ensure patient satisfaction.
Model and promote the Service Excellence model for patient care and staff satisfaction.
Develop action plans for clinical areas that meet strategic goals.
Provide progress reports to hospital and department leadership.
Collaborate with hospital and department leadership to identify opportunities for process improvement and improved efficiencies.
Prepare and/or assist with developing the clinic operating budgets.
Prepare and/or assist with developing plans to ensure excellent patient services and satisfaction scores.
Responsible for the recruitment and training of personnel to maintain an appropriate skill mix and number of staff.
Hire, develop, and manage the performance of employees.
Ensure a consistent approach to HR management in collaboration with hospital HR representative(s).
Provide feedback to the service unit leadership, detect performance problems and provide recommendations regarding corrective action as necessary.
Hold staff members accountable for high performance and high engagement by articulating expectations, monitoring performance, and providing feedback consistently across areas of responsibility.
Prepare and/or assist with developing resource allocations and staffing models.
Use analytical tools related to workforce utilization and productivity and other operational metrics relevant to workforce management in collaboration with human resources, finance, hospital administration, and department leadership.
Prepare and/or assist with developing workforce models aligned with clinical demand and efficiency.
Complete performance evaluations, propose salary increases and career development plans in close and collaborative work with Human Resources.
Schedule and direct work activities of assigned clinic staff.
Advocate for the needs of the clinic with healthcare and department leadership.
Collaborate with the clinic medical director and nursing and clinic leadership regarding program development, process improvements, and equipment budgets.
Facilitate and foster a collaborative relationship among staff and hospital and department leadership in a positive manner.
Provide administrative interface and actively collaborate with hospital and department administration.
Represent the clinic in meetings or on committees within UI Health Care.
Work to ensure that all employees are respected and treated consistent with University policies.
Provide clinical education to develop staff competency.
When relevant, oversee clinical education activities and agreements with other educational institutions.
Manage appropriate staff level development initiatives to drive quality care and patient satisfaction.
Collaborate with research staff to ensure clinical and research needs are met.