Clinic Manager

The Ontario SPCA and Humane Society • Thunder Bay, ON

57d • Onsite

About The Position

Clinic Manager: We are seeking a full time Manager to oversee the operations of our busy Spay & Neuter Veterinary Clinic. With a passion for shelter medicine and operations management, this position will oversee a team of dedicated receptionists and Registered Veterinary Technicians in a high-volume clinic setting. This position, both challenging and rewarding, is suitable for those who love to work in a fast paced and structured environment. The successful candidate will embody service excellence as a core value to ensuring a high standard of care for our animal residents during their short stay.

Requirements

• You are a Registered Veterinary Technician with at least 1 year of experience
• Passion for shelter medicine
• 2-4 years of supervisory/management experience, preferably within a high volume animal clinic
• Strong administrative, and organizational skillset
• Exceptional Customer Service skills
• Excellent communicator both written and verbal
• Ability to work onsite Monday-Friday with the odd Saturday as needed.
• Valid G drivers’ license with the ability to provide a clear driver’s abstract

Responsibilities

• Welcoming clients and their pets
• Leading by example in all aspects of client service and standard of care
• Supervise, coach and motivate employees, ensuring efficient operations of the clinic
• Identify opportunities for operational improvement
• General administrative duties including team scheduling, budget planning, back up reception
• Lead a variety of human resources activities including, interviewing, employee onboarding, training and performance management
• Training clinic staff on Shelter Health and Wellness concepts and protocols and providing ongoing follow up
• Cultivating a strong partnership and working relationships with the Manager and team members at the Provincial Education and Adoption Centre

Benefits

• Competitive compensation package including medical, dental and vision benefits
• Employee Family Assistance Program
• Paid sick time
• 3 weeks of vacation to start!
• Predictable daytime hours
• Free onsite parking
• Discount on Ontario SPCA apparel, Paws & Give merchandise, Virtual pet care, and pet food too!
• Opportunities for professional development

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed