Clinic Manager -Outpatient Mental Health

Ellie Mental Health - 051•Montgomery Township, PA

9d•$75,000 - $100,000•Onsite

About The Position

The Clinic Manager plays a pivotal role in the growth and success of Ellie Mental Health overseeing clinic operations, staff performance, and community impact. This position requires a dynamic, organized, and people-centered leader who thrives in a fast-paced environment and is passionate about both clinical excellence and team development. The Clinic Manager is an administrative, managerial, leadership role responsible for supporting the Clinic Director in the oversight of performance and operations of the clinic. This position supports the Clinic Director and clinic staff; assist with staffing needs; provides resource support, supervision and operation oversight. Must be able to maintain a caseload of a minimum of 20 to 23 billable client visits per week. The Clinic Manager serves as an administrative task supervisor to clinicians at their dedicated clinic. This role is in-person role at our North Wales- Lansdale location.

Requirements

Master’s degree or higher in a mental health discipline
Active clinical license in state of PA (LCSW, LPC and LMFT) for a minimum of 4.5 years and experience as a clinical supervisor
Excellent understanding of Pennsylvania Mental Health Code and CMS guidelines
Strong problem-solving and leadership skill sets
Excellent verbal and written communication skills
Excellent interpersonal and leadership service skills
Excellent organizational skills and attention to detail
Strong working understanding of Ellie Mental Health practices and procedures
Troubleshoot client issues within Valant, Teams, Outlook, and with the CATs & Billery teams as needed
Excellent time management skills with a proven ability to meet deadlines
Ability to adapt well in a high-paced and changing environment
Proficient with Microsoft 365 applications, including Office Suite, Outlook, and Teams

Responsibilities

Building and managing a high-performing clinic
Partnering with the Clinic Director and Supervisor to guide staff to meet performance expectations and grow professionally
Leading community outreach, marketing and social media efforts to expand the clinic’s presence
Building out and growing a second clinic location
Lead and support clinic director in the recruitment process, hiring, and training for a minimum of 10-20 therapists to meet clinic staffing and revenue goals
Manage onboarding and guide new hires through orientation and development
Coordinates with Clinic Director to ensure new hires receive appropriate clinical guidance, Ellie Match setup, and scheduling support
Fully understand, uphold and keep current all Ellie operations and policies
Support staff in building and maintaining their caseload (begins 4 weeks before start date) and partner with Clinic Director to hold them accountable for meeting performance expectations
Under the direction of the Clinic Director, prepare quarterly reviews and partner with the Clinic Supervisor to provide 1:1 consultation with all therapists to review productivity, caseload, retention, and clinical documentation quarterly
Manage staff performance, including Performance Coaching, in partnership with Clinic Director and Clinic Supervisor
Create a culture that fosters collaboration and inclusion
Work with Clinic Director and Owner to achieve fiscal and operational excellence
Respond promptly to concerns raised by clients, clinicians, or external stakeholders
Serve as point of contact for building management related issues or concerns and supply needs
Lead community outreach, marketing, and networking efforts to strengthen referral partnerships and community visibility
Attend outreach events and spearhead and staff Ellie recruitment tables for clients and clinicians.
Manage the clinic’s online and social media presence to promote Ellie’s mission and ensure the community knows who we are
Weekly review and updates of Psychology Today, Ellie Match, Uberall, Google Business, and other social media platforms
Maintain billable hours expectations
Participate in the Ellie clinic manager meetings which includes reviewing clinic KPIs and clinic accounts receivable (client & insurance)
Triage clinic staff’s administrative questions and concerns by connecting them to appropriate tools and resources
Troubleshoot issues with Clinic Director and Biller in relation to systems such as Valant, Teams, Outlook, credentialing and Billing
Collaborate with clinic director to support clinic in positive culture building (celebrations, anniversaries, community activities/events, team building activities, etc.)
Monitor clinic capacity and practice patterns in support of the clinic director in hiring to meet FTE staffing requirements (office space and client waitlist)
Partner with clinic director to monitor clinic staffing (Caseloads, hiring, office space and waitlists)
Increase avg appointments per patient by working on strategies with staff
Coordinate with clinic director to support the hiring process; this includes screening, interviewing, and onboarding processes
Coordinate office supply orders for clinic (ordering and monitoring)
Co-facilitate clinic meetings and facilitate consultation groups, supervision and including documentation via Valant
Collaborate with clinic director to maintain organizational policies and procedures
Audit documentation for clinic in Valant to ensure compliance and compliance.
Serve as back-up for CD when they are out of the office
Additional duties as assigned