Clinic Manager

Skin Laundry•Phoenix, AZ

9h•$67,000 - $72,000•Onsite

About The Position

Skin Laundry is growing & glowing! We have multiple new clinics opening across the US! We're looking for laser focused Clinic Managers to lead our sales strategies and day-to-day management of one of our Skin Laundry clinics. As Clinic Manager, you’re inspiring and leading by example. You will work directly with your team to coach, mentor and inspire to ensure successful sales & client retention strategies, customer service-related initiatives, and clinic operations. You will ensure that the clinic team is motivated to create an energetic and passionate experience for our clients. As the CM you are a kind & caring leader and must have the ability to make informed decisions and overcome challenges.

Requirements

Minimum of 3 -5 years of management experience in a retail environment.
Proficiency of Retail Math, MS Office Suite, and Outlook.
Ability to commute to home clinic location & periodically travel to other clinics to provide coverage as needed.
Ability to walk short distances and stand for long periods of time.
Ability to lift and carry inventory and move clinic equipment.
Regularly required to reach, crouch, kneel, bend, twist, push, pull, and carry up to 25lbs.
Frequently talking and listening to clients in person and on phone.
Ability to operate standard office equipment such as phones, keyboards, computers, and touch screen devices.
Requires the ability to operate standard office equipment such as phones, keyboards, computers, and touch screen devices.
Specific vision abilities required by this job include close vision, depth perception, color vision, and ability to adjust focus.

Nice To Haves

Passion for accessible and inclusive beauty.
Business strategist - can seamlessly maneuver through day-to-day tactics and exhibit exceptional customer service and outreach, all the while driving your clinic to the next level.
Belief in creating an uplifting and positive company culture - one that fosters a true sense of belonging, valuing diversity, inclusivity, and equity.
Love to lead and mentor others.
Enjoy working 1:1 with clients.
Driven, self-motivated, and hold yourself and others to exceptional standards.
Wonderful influencer, possessing strong verbal and written communication skills.
Love to collaborate with others and thrive in a team environment.
Love to learn and yearn to evolve through coaching and mentoring.

Responsibilities

Establish and lead the execution of the brand’s business strategies to drive store Key Performance Indicator (KPI) results to maximize performance and achieve sales plans and goals.
Develop strong relationships with partners and clients for new business opportunities within the assigned area.
Customize local clinic marketing and outreach plans. Collaborate with other departments, such as Marketing, to build brand awareness and to drive sales and traffic through market outreach and effective in-store events.
Working directly with clients to sell memberships and products
The Lab CM for a designated Lab Clinic has the opportunity and responsibility to be part of the training program at Skin Laundry to orient and develop new employees.
Partner with VP of Talent Management to develop and execute training for employees.
Manage ongoing day to day clinic operations concurrently with training new hires.
Hire, develop and motivate a magnetic team.
Coach and give feedback as necessary for all team members.
Lead your team to deliver excellent customer experience and meet service and retail sales targets.
Organize regular team communication to discuss business updates, issues, and opportunities.
Evaluate and manage employee performance and develop individual career development plans.
Ensure all store operations are consistent and flawless; people policies and standards are practiced and upheld.
Develop monthly, weekly, and daily clinic action plans to achieve revenue targets in all mix of business on a consistent basis.
Coverage of the clinic (working on the floor and in the front).
Effectively manage all physical inventory and forecasting for service and retail.
Address client issues and queries professionally, accurately, and timely.
Evaluate existing business procedures and recommend improvements.
Effectively create and manage team schedules to meet client needs, achieve clinic financial targets.