Clinic Manager

Smile Doctors•Winchester, VA

10d•Onsite

About The Position

Smile Doctors is seeking a Clinic Manager to join their growing team in Winchester, VA. The Clinic Manager oversees clinic operations with support from the Doctor, including people management, driving growth, profitability, and patient experience. They are responsible for achieving all profit and loss goals and participate in marketing activities to improve local brand reputation. The company emphasizes a people-first culture, fostering passionate, caring Team Members dedicated to providing fun and encouraging relationships with each other and patients. They focus on nurturing individual talents and strengths to help Team Members grow in their careers and beyond.

Requirements

Solid written and verbal communication skills
Ability to maintain confidential information
Immediate proficiency with software applications, including Microsoft Office Suite
Ability to work independently with limited supervision
2 years of clinic experience within Smile Doctors or affiliated practice clinic (Internal Candidates)
High school diploma required (Internal Candidates)
2 years of supervisory experience required (External Candidates)
High school diploma required (External Candidates)
Strong coaching and conflict resolution skills
Demonstrated ability to meet or exceed performance goals
Strong time management skills with ability to multi-task and prioritize work

Nice To Haves

Orthodontic or dental experience preferred
Bachelor's degree preferred (External Candidates)

Responsibilities

Partner with the Doctor to create a positive clinical culture, ensuring team behaviors reflect both clinical excellence and high patient care standards
Lead by example with professionalism, integrity, and a positive demeanor, ensuring the office culture reflects company values
Ensures clinic team is trained on and adopts new tools, protocols and initiatives
Understand and monitor Profit & Loss (P&L) statements to achieve monthly goals
Building relationships within the local dental community and participates in local marketing efforts
Manage controllable costs including but not limited to labor hours and supplies
Serve as a liaison between the Doctor and the team regarding team member work assignments and schedules, clinical priorities, and job performance
Handle patient escalations to resolve in a mutually beneficial way
Covers roles in the clinic when business demands
Follow established protocols to ensure compliance with OSHA, HIPPA and State Dental Board regulations