Clinic Manager

Medicentres Canada Inc.•London, ON

22d•CA$55,000 - CA$60,000•Onsite

About The Position

Medicentres is a growing network of professionally managed healthcare clinics dedicated to providing accessible healthcare to patients across Alberta, Saskatchewan, Manitoba, and Ontario. Regardless of your role, you will be an integral part of our customer-first team and are guaranteed to make an impact on the lives of Canadians. Medicentres is seeking to change the way healthcare is delivered in Canada by using technology to improve the patient experience. By choosing to belong at Medicentres, you will join a team of passionate, like-minded people enjoying a challenging and rewarding career in the ever-changing health care industry. It starts with you. That's a simple sentence but it says a lot. It reminds each one of us that what we do matters.

Requirements

1-3 years clinic experience
2-3 years management experience, preferably in a health care clinic
Customer service focus with strong communication skills
Detail oriented with exceptional problem-solving skills
Demonstrated ability to be adaptable and flexible
Demonstrated leadership skills with the ability to manage and motivate teams
Ability to handle confidential information in compliance with the Health Information Act guideline

Responsibilities

Responsible for efficient day to day operations of the clinics.
Implement, lead and communicate new initiatives and programs to staff and physicians.
Work collaboratively with physicians, patients, clients, vendors and other internal and external customers to support high quality patient care.
Achieve performance goals including physician retention, physician satisfaction, physician patient count, controllable expenses, and operational targets.
Responsible for patient, physician and staff engagement.
Ensure company policies, processes and procedures are adhered to.
Ensure optimal levels of medical and office supplies are maintained according to budget.
Ensure clinic equipment is well maintained.
Ensure that funds generated by the clinic are accurately accounted for on a daily basis.
Ensure standards for cleanliness, safety, equipment cleaning and IPAC (infection prevention and control) are maintained.
Responsible for handling patient concerns in an effective manner in accordance with customer service standards.
Communicate and execute on strategic initiatives affecting clinic operations including the ongoing development of a customer service culture, communication, core purpose and core values with staff and physicians.
Liaise with the Regional Operations Manager and other Clinic support team members regarding clinic profiles and changes.
Ensure all operational reporting and metrics are completed in a timely manner.
Ensure the EMR is protected and safeguarded according to organizational policy.
Manage clinic staffing levels for adherence to the staffing model.
Responsible for all aspects of performance management, performance reviews and progressive discipline.
Responsible for hiring both medical & non-medical staff as required.
Communicate Health & Safety initiatives in the clinic to ensure compliance with company policies.
Support full onboarding for new physicians, including EMR training, appointment booking support, and billing submission support.
Ensure billing submissions are accurate, reviews and fixes rejections daily and monthly, and supports timely physician payment.
Supports and executes on business development programs and initiatives.
Supports the growth of the clinic.
Participates in and supports community involvement and perception of the Medicentres brand.
Exemplifies the organizations core values and ensure staff are aware of organization’s core purpose and core values and are performing to these standards on an ongoing basis.
Leads by example and demonstrates a ‘hands on’ approach in identifying and responding to issues in a timely manner.
Provides day-to-day management of clinic staff and is responsible for the direct supervision, support, and accountability of the team.
Performs other duties as assigned.