Veterinary Clinic Manager

Animal Rescue League Of Iowa • Des Moines, IA

11d • Onsite

About The Position

The Animal Rescue League of Iowa is seeking an experienced and organized Clinic Manager to lead the daily operations of the ARL Afford-a-Care Pet Clinics. This role oversees clinic workflows, staff scheduling, inventory, client service operations, process improvement, and coordination across medical and reception teams. This is a great opportunity for someone with veterinary practice management, healthcare administration, clinic operations, team leadership, or related management experience who enjoys leading people, improving processes, solving problems, and supporting access to veterinary care in a mission-driven environment.

Requirements

• Previous experience in a management or leadership role required.
• Ability to communicate basic veterinary concepts to clients and reinforce information provided by veterinarians.
• Strong leadership, communication, organizational, and problem-solving skills.
• Excellent interpersonal and supervisory skills.
• Ability to coach staff, resolve concerns, and support a positive, accountable team environment.
• Proficiency with veterinary practice management software, or ability to learn quickly.
• Ability to multitask, prioritize, and make sound decisions in a fast-paced environment.
• Ability to communicate effectively and professionally with clients, staff, veterinarians, leadership, and community partners.

Nice To Haves

• Previous veterinary practice management, healthcare administration, clinic operations, or related experience preferred.
• Knowledge of veterinary medical terminology, procedures, and operations preferred.

Responsibilities

• Manage daily clinical and staff operations across the ARL Afford-a-Care Pet Clinics.
• Support hiring, onboarding, coaching, performance management, and employee development for clinic team members.
• Create staff schedules using Sling and help ensure appropriate coverage for clinic operations.
• Oversee client scheduling processes to support efficient patient flow, staffing needs, and organizational goals.
• Partner with veterinarians and leadership on pricing setup, service consistency, and clinic workflows.
• Coordinate patient accounts with Finance to support payments, billing, and applicable grant funding.
• Manage clinic inventory, order supplies, and ensure inventory is tracked, secured, and up to date.
• Serve as the final escalation point for complex client concerns outside of medical care.
• Identify training needs and coordinate training completion for medical and client relations team members.
• Review clinic processes, recommend improvements, and oversee implementation of approved changes.
• Provide daily oversight of clinic systems and collaborate with Finance, IT, and leadership on system needs.
• Support revenue, profitability, and service-growth strategies as directed.
• Ensure compliance with veterinary regulations, drug control requirements, OSHA standards, safety procedures, and ARL policies.
• Promote positive client relations through professional, courteous, and educational communication.

Benefits

• Medical, dental, and vision insurance
• Employer-paid long-term disability and basic life insurance
• Supplemental insurances, including short-term disability, supplemental life insurance, accident, and critical illness insurance
• 401(k) retirement plan with an employer contribution
• Work-life balance through our expansive holiday and paid time off policies

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed