Clinic Manager|RN - St. Joseph KidsCare Pediatric Clinic

Swope Health • Saint Joseph, MO

1d

About The Position

As a Clinic Manager for Swope Health St. Joseph KidsCare Pediatric Clinic, you will lead a team of caregivers to provide care for the people who need it most. The Clinic Manager is responsible for the oversight of all operational aspects within the clinic with the goals of providing optimal patient experience, delivering high-quality care, and controlling costs. The Clinic Manager serves as a liaison between medical staff and other clinical staff coordinating the day-to-day operation of clinic services. If you have a passion for working with a team of dedicated caregivers to make care visible every day, this role is for you. Primary Functions: Provides leadership in the Clinic and serves as a role model within the organization; Participates in SH meetings, committees, and projects as required. Supports the key functions of the Clinic as a Patient Centered Medical Home (PCMH). In partnership with Human Resources, interviews, hires, trains, and evaluates staff. Mentors and coaches' staff in their professional development and interpersonal relations, developing an effective teamwork approach, in partnership with clinic nursing and/or Director of Nursing. With the support of the Clinical Nurse Educator, coordinate, provide and document staff trainings, continuing education, competencies and monthly staff meetings. Approve/deny leave requests and review and approve timecards of direct reports. Provides oversight using routine audits of support staff performance of required job duties and documentation in the medical record. Using coaching, progressive corrective action and applying Just Culture principles, addresses staff performance and personal conduct issues in conjunction with the Director of Nursing and documents these actions. Produce/supervise scheduling and arrange daily assignment of duties for clinic staff to accommodate patient volume and Provider support to maximize service. Maintain regular and ongoing communication and oversight of clinic staff. Leads and role models patient experience efforts and communicates with patients who bring forth both complaints and compliments. Obtain, review, and develop action plans in conjunction with the Director of Nursing with clinic staff from patient feedback surveys. Successful Candidates will have: Current LPN or RN licensure required. Licensed in Missouri; Dual license preferred in MO & KS. 3-5 years of leadership experience in ambulatory care. Ability to establish effective working relationships with patients and multi-disciplinary staff About Swope Health Services: For 56 years, the mission of Swope Health mission has been to improve the health and wellness of the community by delivering accessible, quality, comprehensive patient care to all. Founded in 1969 by E. Frank Ellis, Swope Health opened as “Model Cities Health Corporation” in the basement of Metropolitan Missionary Baptist Church with 20 associates and a $100,000 budget to serve 2,000 patients a year. Since then, Swope has since expanded its size, scope, and service offerings to include behavioral and dental care, services for the unhoused, mobile services and school-based clinics, and the PACE KC Adult Wellness Center. Swope Health serves as a community health asset in the region – transforming lives, strengthening community, and powering our prosperity. Swope Health is committed to maintaining its focus on patient care and experience as well as an integrated, holistic model of health care, ensuring that everyone in the community can be served. The organization’s high-quality services, strong financials, and visionary leadership team position them well to sustain and deepen their impact into the future. Swope Health Services supports its team members with: 1. Medical benefits (including a Health Savings Account option), dental and vision 2. 401(k) retirement plan with company match 3. Company-paid benefits such as life insurance, Accidental Death & Dismemberment, and Short and Long Term Disability 4. Flexible Spending Account 5. Paid Days Off beginning at 15 days annually 6. Nine annual company-paid holidays; One annual paid personal day Swope Health is an affirmative-action, equal-opportunity employer. We consider all qualified applicants without regard to race, color, creed, religion, gender, national origin, age, marital status, veteran status, or disability.

Requirements

• Current LPN or RN licensure required.
• Licensed in Missouri
• 3-5 years of leadership experience in ambulatory care.
• Ability to establish effective working relationships with patients and multi-disciplinary staff

Nice To Haves

• Dual license preferred in MO & KS.

Responsibilities

• Provides leadership in the Clinic and serves as a role model within the organization
• Participates in SH meetings, committees, and projects as required.
• Supports the key functions of the Clinic as a Patient Centered Medical Home (PCMH).
• In partnership with Human Resources, interviews, hires, trains, and evaluates staff.
• Mentors and coaches' staff in their professional development and interpersonal relations, developing an effective teamwork approach, in partnership with clinic nursing and/or Director of Nursing.
• With the support of the Clinical Nurse Educator, coordinate, provide and document staff trainings, continuing education, competencies and monthly staff meetings.
• Approve/deny leave requests and review and approve timecards of direct reports.
• Provides oversight using routine audits of support staff performance of required job duties and documentation in the medical record.
• Using coaching, progressive corrective action and applying Just Culture principles, addresses staff performance and personal conduct issues in conjunction with the Director of Nursing and documents these actions.
• Produce/supervise scheduling and arrange daily assignment of duties for clinic staff to accommodate patient volume and Provider support to maximize service.
• Maintain regular and ongoing communication and oversight of clinic staff.
• Leads and role models patient experience efforts and communicates with patients who bring forth both complaints and compliments.
• Obtain, review, and develop action plans in conjunction with the Director of Nursing with clinic staff from patient feedback surveys.

Benefits

• Medical benefits (including a Health Savings Account option), dental and vision
• 401(k) retirement plan with company match
• Company-paid benefits such as life insurance, Accidental Death & Dismemberment, and Short and Long Term Disability
• Flexible Spending Account
• Paid Days Off beginning at 15 days annually
• Nine annual company-paid holidays
• One annual paid personal day

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed